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FAQ Page

General Info

    Facilitating global living and working for the traveling professional, Zoku is a home-office hybrid, also suitable for long stays, with the services of a hotel and the social buzz of a thriving neighborhood. Zoku is a relaxed place to live, work and socialize with like-minded people while getting wired into the city.
    We’re located on Weesperstraat 105, in the Eastern canal district of Amsterdam. As we’re located in the center, we’re a 3-minute walk away from public transport (metro, tram and bus) and within walking distance of many important educational institutes, culture, shops, and entertainment.
    Whether you are traveling by car, plane or public transport, getting to us is easy. For specific directions, check out our Location page.
    You can reach out to us via email at helloamsterdam@livezoku.com, by phone at +31 20 811 28 11 or through the chat function on our website. Our Reservations team is available from 08.00 – 18.30 from Monday – Friday and from 09.00 – 17.30 on Saturdays.
    We always like to say: the longer you stay, the further you go. That means you’re welcome to stay with us anywhere from one night to one year. Beware: longer stays may cause some separation anxiety!
    In case you have any feedback, please do share it with us! Our Sidekicks on the 6th floor are always there to listen. Alternatively, you can also call us directly at +31 20 811 28 11 or e-mail us at helloamsterdam@livezoku.com.
    Pets are allowed on our terrace, in our Social Spaces, and in our Lofts under certain conditions. Please read our pet policy – Pawlicy – prior to making your booking and/or coming by with your furry friend to our rooftop!
    Yes! Besides Amsterdam, you can find a Zoku in Copenhagen, Vienna, and Paris!

Lofts & Rooms

    The Zoku Loft is a spacious micro apartment suitable for both living comfortably and working efficiently. In a regular hotel room or studio apartment, the bed always dominates. In Zoku, the big kitchen table is the paramount center for either laptops or candles and a bottle of wine. Each Loft sleeps two and contains a full living room, kitchen, bathroom and a big kitchen table. You can even personalize your space by choosing your favourite artwork to hang on the walls and inspire you during your stay. The space is an ideal base of operation for living, working and collaborating, offering all the comfort and efficiency you need.
    We have 133 Lofts in total, of which 70 are Zoku Lofts and 55 are Zoku Loft XL’s. We’ve also got other special room types which you can browse here.
    We have 133 Lofts in total, of which 70 are Zoku Lofts and 55 are Zoku Loft XL’s. The Zoku Loft is 24m² / 258ft². The Zoku Loft XL is 30m² / 323ft². Zoku has a few special room types as well! The Zoku Loft XXL is a two bedroom, two bathroom loft of 46 m² / 495ft² and is wheelchair-accessible. The Zoku Room measures 16m² / 172ft² and can connect to a Zoku Loft XL. The Zoku Bootstrap Room is a compact 13m² / 140ft². We’ve also got other special room types which you can browse here.
    We always like to say: the longer you stay, the further you go. That means that you’re welcome to stay with us anywhere from one night to one year. Read about long stay benefits here. To explore your stay options, reach out to us at helloamsterdam@livezoku.com. Beware: longer stays may cause some separation anxiety!

    As Zoku is a home-office hybrid for business travelers, we are not ideal for children.

    If your family is in town, we have baby cots available (age 0 – 2) and can also provide foldaway children’s mattresses (age 4 – 6) upon request at a surcharge.

    Please note that the Zoku Loft cannot accommodate children and infants, but the Zoku Loft XL and the Zoku Loft XXL can accommodate a maximum of one infant or child.


    Cleaning is done after every third night, no matter how long you stay with us.

    Having some people over? You can ask for some extra cleaning to keep your Loft looking extra shiny, and it won't cost you a thing. Just ask a Sidekick if you want to do this.

    More of a DIYer? At the end of your corridor, you can find our pantry, which includes any extras you may need in between cleaning like extra towels, plates, glasses, blankets, and more!

    Yes, one of our four Loft XXLs has wheelchair access.
    We don’t have any rooms with Twin Beds, but our Bootstrap Rooms have bunk beds – perfect for two friends!
    Smoking is not permitted in our building. If you wish to smoke, please use our main terrace on the 6th floor or the outside area in front of our entrance. Smoking inside the building will result in a penalty of €250. Thanks for smoking outside!

Checkin & Checkout

  • What time is check-in?
    Our check-in is at 15:00. Arriving early? We cannot guarantee an early check-in, but we’ll do our best to have your room ready as soon as possible. In the meantime, you can leave your bags in one of our Locker Room on -1. Just ask a Sidekick on our 6th floor to assist you! Arriving late? No worries, we’re open 24/7. If you’re planning to arrive after midnight, please get in touch with us by calling +31 20 811 28 11 or sending an email to helloamsterdam@livezoku.com.
  • How do I check-in at Zoku Amsterdam?
    Zoku’s a little different to what you might be used to. When you arrive, walk straight through our entryway, jump in an elevator and head up to the 6th floor. Our friendly Sidekicks will welcome you with a smile, help you check-in, and answer any questions. Prefer to do it yourself? You’ll find our self check-in kiosks at the entrance of our Living Room on the 6th floor – past the Greenhouse! – where you can settle any remaining balances and grab yourself a keycard.
  • I am arriving early. Can I store my luggage or other belongings?
    Not a problem! Our spacious lockers on -1 can safely store your luggage. If you need to store it just before checking in or after checking out for the day, we don’t charge a thing! After that, it’s €6 per day. For freshening up before hitting the town, you can use our Changing Room; a place to shower, change your clothing or just check your make-up if your Loft is not available yet.
  • My room isn't ready yet. Is there a place where I can freshen up?
    Yes! Our private Changing Room is the perfect spot to have a shower and change into fresh clothes after a long day of traveling. We’ll provide the toiletries as well as towels.
  • What time is check-out?
    Our check-out is at 11:00 AM. Not ready to say goodbye? You can arrange a late check-out, at either 12:00 (€25) or 14:00 (€50). Just ask a Sidekick for assistance! Late check-outs are subject to availability.
  • How can I check-out at Zoku Amsterdam?
    You can check-out on our 6th floor, either through our self-service kiosks or with one of our wonderful Sidekicks.
  • I want to stay a bit longer in town after checkin-out. Can I store my luggage or other belongings?
    Not a problem! Our spacious lockers on -1 can safely store your luggage for free on the day of check-out and for a surcharge after check-out day.

Facilities & Services

  • Is there WiFi at Zoku?
    Besides food and water, Wi-Fi is one of our basic needs. Our WiFi is lightning fast, stable, far-reaching, and free of charge of course!
  • Is parking available at Zoku Amsterdam?
    We offer 21 parking spaces, including 1 charging point for electric cars, and parking space for bikes & scooters. These parking spaces are easily accessible and located right behind Zoku. They are available to Zoku Residents at a significant discount compared to on-street parking in Amsterdam. Parking starts at €35,00 per day. Reserve a spot via the Vicky reservation webpage or app.
  • Do you offer airport pick-up?
    We’ve partnered with Travel Electric to offer you a comfortable and hassle-free ride from the airport to Zoku Amsterdam. You can directly schedule our Travel Electric airport pickup service. A driver will be ready and waiting for you at Arrivals!
  • What facilities do you have on-site?
    Our rooftop Social Spaces on our 6th floor offer a warm welcome and include our Kindred Spirits bar, Living Room, The Living Kitchen, co-working spaces, meeting rooms (one of which is a Game Room!), an Event Space, a Music Corner, a Greenhouse, and multiple terraces. In addition to that, we have a Treatment Room, Locker Room, Launderette, guest pantry on each floor (which have extra kitchen utilities) and a Changing Room, where you can freshen up while you wait to check-in.
  • Do you have a gym?
    We don’t offer a gym in-house. Just ask our Sidekicks on the 6th floor if you'd like to borrow small weights and yoga mats. They'd also be happy to advice you on fitness studios in the neighborhood!
  • Can I do my laundry at Zoku Amsterdam?
    We have a Launderette with professional laundry equipment, geared to wash (almost) all that needs cleaning. It’s located in our basement (floor -1). Coins for the machines are available for purchase at our bar on the 6th floor. We do not provide irons in our Lofts, but you can find them in our Laundrette. Professional dry cleaning and even a tailor are available upon request.
  • Can I rent bikes when I'm there?
    You can rent stylish-looking bikes at Zoku and experience the city like a true local. Bike rental rates start at €18,00 per day incl. insurance. Rent your bike through our booking system or by asking a Sidekick on our 6th floor.
  • I've forgotten to pack my toothbrush, hairbrush and floss. It's 23:00 and I'm totally exhausted. Help!
    No worries, you can shop for basic items in our (Almost) Everything Store and Vending Machine on our 6th floor – at honest prices of course!
  • Are Zoku staff available in the evening?
    Zoku is staffed 24/7, which means that you can reach out to our Sidekicks at any time for support. Just head to our Social Spaces on the 6th floor or dial 0 on your Loft phone to contact them.
  • Do you have any recommendations or insider tips for Amsterdam?
    If there’s anybody who’s got the local lowdown, it’s us! Check out our map with the city’s best hotspots. Didn’t find what you were looking for? Just ask a Sidekick on our 6th floor for additional tips!
  • I'd like to send a package. How does that work?
    You can easily send a package from Zoku Amsterdam. The only thing you’ll need to do is to contact one of our Sidekicks to arrange a pickup time for your parcel!
  • I've lost something. Can you help?
    We will do our best to reunite you with your lost item. Simply head to iLost and search for your item. After just a few steps you will be (hopefully) reunited with your beloved! Unfortunately, we cannot hold onto your item for longer than a month.
  • I'd like to receive a package. How does that work?

    You can have your package sent to Zoku prior to or during your stay. In order to make sure the package gets into the right hands, it is crucial to write the ‘ship-to’ address including your reservation number for confirmation. The proper mailing address to be used for the shipment of boxes or other parcels to Zoku is as follows:

    Zoku Amsterdam
    The name on your reservation and confirmation number (this is crucial!)
    Weesperstraat 105
    1018 VN Amsterdam
    The Netherlands
    T: (Your phone number)

    Please inform us when you are expecting a package by sending an e-mail to helloamsterdam@livezoku.com or calling +31 20 811 28 11.

    Upon receipt, parcels are placed in Zoku’s receiving room. When your package is received before its intended arrival, a message is added to your reservation as a reminder upon check-in. You can contact one of our Sidekicks in order to collect your mail.

    If we receive your package during your stay, one of our Sidekicks will try to give call your Loft.

    For safety reasons, Zoku will not accept any packages, letters, including concert tickets after check-out. We cannot be held responsible for lost or damaged goods.

Eat & Drink

  • What are your restaurant opening times?
    Tue – Fri: 07.00 – 22.00 Sat: 08.00 – 22.00 Sun – Mon: 08.00 – 14.00 These are subject to change, so always make sure to check out our Eat & Drink page for the most updated times.
  • I'm arriving in the middle of the night and I'm starving! Can I grab a bite to eat?
    No worries, our (Almost) Everything Store and Vending Machine got you! Whether you’re craving a candy bar, wine, or even instant dinner, grab whatever your heart desires and enjoy.
  • I've got a date and I want to show off my cooking skills, but I need more kitchenware. What should I do?
    At Zoku we know that the way to a person’s heart is through their stomach! Find additional kitchen utensils for all your date needs in the Pantry at the end of every Loft floor.
  • What are your bar opening times?
    Mon – Sun: 7.00 – 23.00
  • What do your serve in your bar?
    Whether it’s enjoying an energy boosting coffee in the morning, or treating yourself to a delicious spritzer after a long day’s work, our Kindred Spirits Bar in Amsterdam has everything you’ll need! Come grab a drink in one of our cozy indoor spaces or explore our outdoor green terrace.
  • Can I charge my food and drink on my loft's account?
    Upon authorization of your credit card, you can opt to charge food and drinks on your Loft’s account.

Work & Meet

  • Where can I work at Zoku Amsterdam?
    We offer plenty of communal working spaces on our rooftop to our Residents and members. Not a Resident or a member? You can buy a Day Pass at the bar for €39 including lunch, or learn more about becoming a member on our website. Just coming over to catch up with a friend or a colleague? No need to buy a Day Pass! There’s always a spot to squeeze in and have a chat in our Living Room.
  • Do you offer any office supplies in the coworking spaces?
    Yes! Make sure to check out our Workshop Wall in our coworking spaces and borrow anything you’d like.
  • I'd prefer working in my loft. Do you have office supplies?
    The Zoku Loft is equipped with some basic office supplies, like a paper roll, a pencil, scissors, tape dispenser, perforator and stapler. In case you need more office supplies, you can book an additional Office Toolbox that includes a printer, notebook, pens, post-its, elastic bands, paper clips, colored markers, pins, ruler and a de-stapler.
  • I'm not staying at Zoku and coworking spaces are not private enough. Can I rent a loft to work in for a day?
    Yes, you can book one of our WorkLofts! After spending a lot of time working from home, you might crave a change of scenery and a safe and private place to get some work done. Our WorkLofts are available for a day, week, or even month, and feature a spacious and bright workspace (our iconic Lofts with the bed tucked away!), plenty of office amenities, food from our Living Kitchen, and coffee, tea, and water at your disposal. Book your WorkLoft here. WorkLofts are subject to availability. If there’s none available, try your luck with one of our overnight work and stay packages. Check them out here.
  • I need to print something. Where can I do that?
    You can print and bind small documents in the coworking space. You can also 3D print your latest prototypes (or a funky earring as a cheeky present). For bigger pieces, just ask our Sidekicks about printing services nearby!
  • I'd like to book a meeting room. How can I do that?
    You can scope out our meeting rooms and make a booking directly on our website. Got questions or specific needs? You can also contact us by sending an email to meetamsterdam@livezoku.com or by calling us at +31 20 811 28 12 (between 8.00 and 18.30). If you are currently staying with us at Zoku, please ask a Sidekick for help, and they’ll get you sorted!
  • Besides meeting rooms, do you have other spaces I can use to work?
    Yes! Make sure to check out our Workshop Wall in our coworking spaces and borrow anything you’d lik Zoku offers plenty of coworking spaces for its residents and members. Not a resident or a member? You can buy a Day Pass at the bar for €39 including lunch, or learn more about becoming a member here. Just coming to catch up with a friend or a colleague? No need to buy a Day Pass. There’s always a spot to squeeze in, grab a drink, and be social at Zoku.
  • I would like to plan an event at Zoku Amsterdam, whom should I contact?
    How exciting! You can submit information about your event here and we’ll get back to you as soon as we can. Got questions or specific needs? You can also contact us by sending an email to meetamsterdam@livezoku.com or calling us at +31 20 811 28 12 and we’ll be happy to help!
  • Do you have AV equipment?
    Yes, all of our meeting rooms are equipped with a TV screen that you can easily connect to with an HDMI cable or ClickShare. Presenting to a large group? Our Event Space has a larger variety of audiovisual equipment. Please reach out to meetamsterdam@livezoku.com with your request and we’ll be happy to help! ck out our Workshop Wall in our coworking spaces and borrow anything you’d like.
  • I see you offer a secretarial service. How can I make use of that?
    Having trouble keeping up with your to-do list? No worries, we’ve got your back! Our partner Headroom can help you get the perfect virtual or non-virtual assistant. Read about how Headroom can support you here.
  • We connect with your mission and we'd love to partner with Zoku. Who can I reach out to about a potential partnership?
    We’d love to hear from you! Drop our Sales Manager Lisa an email at lisa@livezoku.com and she’ll take it from there.
  • We'd like to host an offsite at Zoku. What are our possibilities?

    We love helping global and remote teams come together in-person and connect! Just send in your request to our Meeting & Events team at meetamsterdam@livezoku.com and we’ll take it from there.

  • I heard you offer company retreats. How can I organize one for my team?
    We’d love to host your next company retreat! Drop our Meeting & Events team an email with your request at meetamsterdam@livezoku.com and they’ll take it from there.

Other Info

  • I'd like to write about Zoku Amsterdam. How does it work?
    We’re delighted! You can request more information on our Press page and our PR team will get back to you shortly. Happy writing!
  • I'd like to work for Zoku Amsterdam. How can I apply?
    We’re happy to hear that you’re interested! Check out our Jobs page for open positions at Zoku Amsterdam. Alternatively, you can send an open application with your CV and a motivation letter to talent@livezoku.com.
  • How can I stay in the loop about upcoming offers, news and events?
    For overnight offers, check out our Offers page. For upcoming events, check out our Events page. For news, follow us on Instagram and LinkedIn or sign up for our newsletter.
  • I'm interested in setting up a community partnership with Zoku Amsterdam. Whom should I contact?
    That’s exciting to hear! You can contact our Community Manager, Laura Ghitoi. She’d love to get to know you and understand how your brand can strengthen our community. You can reach her at laura@livezoku.com.
  • I saw that you're a B corp. What does Zoku Amsterdam do in terms of sustainability?
    At Zoku, sustainability is not a hype. Through our design and daily operations, we ensure that we take of our planet and our people. Our efforts were recognized in 2018 when we became the first hospitality company in the Netherlands to receive the B Corp certification. Check out our Sustainability page to learn more.

Booking & Payment

  • Can I add another person to my booking?
    The Zoku Loft and Zoku Loft XL can host two people at most. If you’d like to bring a roommate along with you, we’ll charge an additional city tax of €3,00 per person, per day. Please note that we cannot place an extra bed in our Lofts, but you can rest assured that you’ll be extra comfortable in our King Size beds. Just give us a call on +31 20 811 28 11 or send an email to helloamsterdam@livezoku.com and we’ll be happy to help!
  • I'd like to book several rooms. How can I do that?
    If you’re looking to book 5 rooms or more, please send in your request to us at helloamsterdam@livezoku.com and we’ll find the best rate for your needs! If you’re looking to book less than 5 rooms, you can do so through our website.
  • Do I need to pay online for my booking?
    If you book a non-refundable rate, you have to pay upon booking. Please note that we will charge a 25% deposit for any stays of 5 nights and longer, 3 days prior to arrival. A credit card guarantee is sufficient for flexible rates. Please keep in mind that we are a cashless business, so we don’t accept cash payments. For all details regarding payments, check out our Terms & Conditions.
  • What kind of payment methods does Zoku Amsterdam accept?
    Besides accepting all major credit cards, Zoku accepts iDeal as payment methods for non-refundable bookings. Please keep in mind that we are a cashless business, so we don’t accept cash payments.
  • Can I pay in advance for my stay?
    Yes, for some rates you can choose to pay beforehand. When choosing a non-refundable rate, you’ll be asked to pay for your entire stay upon booking. When booking a flexible hotel stay (up to 4 nights), you’ll be asked to pay for your booking upon check-in. For short (5+ nights) and long stay rates (28+ nights), 25% of your stay is deducted 7 days before your arrival. If you wish to pay for your booking in advance, this is possible as well! Please send an email to helloamsterdam@livezoku.com with your booking number to request a secure payment link. For all details regarding payments, check out our Terms & Conditions.
  • How long in advance can I alter my booking?
    Staying up to 4 nights? You can alter your booking free of charge up to 24 hours prior to arrival. Staying longer? Please let us know no later than 7 days prior to your arrival. Please note: Changes in date, Loft type, or number of nights can lead to different rates and are subject to availability. For group bookings and non-refundable rates alternative rules apply, which can be found in our Terms & Conditions. To be sure what rules apply to your booking, login to your personal Zoku account.
  • How long in advance can I cancel my booking?
    Staying for 1 – 6 nights? Cancel up to 24 hours prior to our check-in time (15:00). Staying for 7 – 27 nights? Cancel up to 72 hours prior to our check-in time (15:00). Staying for 28+ nights? Cancel up to 7 days prior to our check-in time (15:00). For group bookings and non-refundable rates, alternative rules apply, which can be found in our Terms & Conditions. To be sure what rules apply to your booking, login to your personal account on our website. You can review, cancel and alter your booking through your personal account as well.
  • Do I have to pay a security deposit for my stay?
    We will ask for a €50,00 security deposit per night for your stay, with a maximum of €250,00. This will be arranged upon your arrival and will be refunded to you when you leave.
  • How much is the local tourist tax in Amsterdam?
    As of 2024, the local tourist tax in Amsterdam is 12.5% of the overnight rate, excluding VAT. Explore further details on Amsterdam's tourist tax here. This will be charged upon your arrival.