The following Terms & Conditions apply to any reservation agreement or service agreement between involved parties: Zoku Amsterdam B.V, Zoku Copenhagen Aps, and Zoku Vienna GmbH (hereafter referred as “Zoku”), the person or organization making the booking and all guests staying at Zoku Amsterdam, Zoku Copenhagen Aps and Zoku Vienna GmbH.
Please note that different terms and conditions may apply in relation to all online bookings via livezoku.com and affiliated websites, depending on the accommodation or rate type selected. Please read carefully the accommodation rate details that are provided before you make your booking. You are advised to check thoroughly the rate details before making your online reservation. This agreement governs bookings made by telephone and online.
At Zoku we maintain the following rate types:
Hotel Rate: 0 – 4 nights
Short Stay Rate: 5 – 27 nights
Long Stay Rate: 28+ nights
Valid credit card details are requested when making a booking in order to guarantee your reservation.
Hotel Rate (1 – 4 nights)
Short Stay Rate (5 – 27 nights)
Long Stay Rate (28+ nights)
Methods of payment
Zoku accepts all major credit cards online and at Zoku:
Hotel Rates (1 – 6 nights)
Flexible booking (Pay Later, Stay Flex)
Short Stay Rate (7 – 27 nights)
Flexible booking (Pay Later, Stay Flex)
Long Stay Rate (28+ nights)
Flexible booking (Pay Later, Stay Flex)
To be sure what rules apply to your booking, login to your personal Zoku account.
Please note: Changes in date or number of nights can lead to different rates and are subject to availability.
Non-refundable reservations cannot be altered or cancelled.
Special request? You can always check with our Reservations Team, reach them on email@example.com.
Hotel Rate (1-4 nights)
Short Stay Rate and Long Stay Rate (5+ nights)
For group rates and bookings, contact Zoku directly at +31 20 811 28 11 or send an RFP via our website. Please note: Different terms & conditions and rates apply for group bookings.
Valid credit card details are asked as a security deposit during your stay, so you can charge anything to your room account.
Pets are allowed at Zoku under certain conditions. Please get in touch if you’d like to know more.
As per law, it is not allowed to smoke inside the building. But don’t worry: we do have a lovely roof terrace where smoking is allowed. We have to charge a minimum deep-clean fee of €250 if you smoke in your loft.
As Zoku is a home-office hybrid, we are not ideal for children.
If you’d like to learn about our location-specific child policies, check out our FAQ.
Our Lofts and Rooms are made to create individual and inspiring homes. The Lofts are not suitable for more than 2 adults. As we only have king size beds in our Lofts, we advise only couples or very familiar friends to share.
If you’d like to learn about our location-specific room occupancies, check out our FAQ.
We want everyone to feel at home at Zoku. And just like every home, we do have some house rules…
Zoku’s Terms & Conditions may be subject to change at any time and without notice. Prior to your check-in, please consult this page www.livezoku.com/legal for the most up-to-date amendments.
These Terms & Conditions are governed by the laws of The Netherlands. All disputes will be submitted to the competent court in Amsterdam, The Netherlands.
These terms form a legally binding agreement that governs your use of livezoku.com (and all affiliated websites) and/or the products and services offered by Zoku Amsterdam B.V., Zoku Copenhagen Aps, and Zoku Vienna GmbH (hereafter referred as “Zoku”), having its office address at Weesperstraat 105, 1018VN Amsterdam (the Netherlands), including those accessed through third party web sites (collectively, the “Services”). By using or accessing the Services, you agree to be bound by these terms.
Zoku can be reached at firstname.lastname@example.org.
Zoku is registered with the trade register of the Netherlands, nr. 59203927.
With Zoku, you can learn more about our locations, make a booking, and communicate with other Zoku users and guests. While some functionality of the Zoku Services can be accessed without registering for an account, such as browsing and learning more about our different locations, you need an account for additional functionality.
WHAT ZOKU COLLECTS
Zoku may collect the following information:
We do not knowingly solicit data from, or market to children under the age of 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at email@example.com. We will delete such information from our files within a reasonable time.
WHAT ZOKU DOES WITH THE INFORMATION IT COLLECTS
Zoku requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:
HOW LONG DOES ZOKU KEEP THE INFORMATION IT COLLECTS?
Zoku stores the information for up to 3 years when you register and up to 7 years after your last invoice according to the tax law, when you are or have been guest or member.
HOW DOES ZOKU PROTECT THE INFORMATION IT COLLECTS?
Zoku has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information it collects. This includes:
SHARING YOUR INFORMATION
We appreciate the trust you place in us to handle your personal data correctly, which is why we promise not to sell your personal data to any third party under any circumstances.
However, we will need to share it with carefully selected companies and organizations in order to fulfil the services outlined in the ‘what Zoku does with the information it collects” section above. Here is a full list:
You have the following rights over the way in which we use your personal information:
This means you can ask us whether we hold information about you and, if so, for us to provide you with certain details about that information, including the information itself. This is often referred to as a subject access request.
You can ask us to delete your information in certain circumstances e.g. where it is no longer necessary for us to hold it for the purposes for which we collected it, where we need your consent to use it and you have withdrawn that consent, where you object to us using your information for our legitimate interests and there are no overriding legitimate grounds for us to continue to do so.
If you cannot correct the information yourself through your Zoku account, please contact us with your queries and/or the updated information.
This might apply where, for example, you have objected to us processing your data on the grounds of our legitimate interest, but we are checking whether there are any grounds to override your objection.
You can exercise any of these rights by Sending an email to firstname.lastname@example.org
We hope that we can resolve any queries or concerns you may have about our use of your information but you can also contact the “Autoriteit Persoonsgegevens”
EXPORT OF INFORMATION OUTSIDE OF THE EU
In some instances, we may need to transfer your data to a company or organization outside of the EEA. These transfers will only be made with the appropriate safeguards in place, including the standard data protection clauses outlined by the European Commission. If the organization is based in the United States, we will ensure they are compliant with the EU-US Privacy Shield scheme.
ONLINE ADVERTISING AND MARKETING MESSAGES
Like most companies, we use online advertising to bring you our latest offers and encourage new customers to try our service.
Our online adverts appear across the web and social media. To make sure you only see ads relevant to you, we use pixels, cookies, mobile identifiers and services offered by companies like Facebook and Google, as well as the information you provided when creating your account.
If at any time you would like to unsubscribe from receiving future emails, you can do so by clicking the “unsubscribe link” that is included in each mail, or you can email us at email@example.com and we will promptly remove you from all correspondence.
CHANGES TO THIS POLICY
Zoku reserves the right to make changes to this policy from time to time. If we make any major changes, we’ll post a notification on our website.
THIRD PARTY COOKIES
Additional third-party cookies are placed when you use the Zoku Services. These are for example to track how long you stay on our site and to determine what region you come from.
Google Analytics cookies: Only Google Analytics can store and read information with these cookies. If you want to opt-out of Google Analytics, you may download a Google Analytics opt-out plug-in for your browser by visiting http://tools.google.com/dlpage/gaoptout.
Facebook cookies: Only Facebook can store and read information with these cookies. See http:// facebook.com/help/cookies for more
Twitter cookies: Only Twitter can store and read information with these cookies. See https://twitter.com/privacy for more information.
LinkedIn cookies: Only Linkedin can store and read information with these cookies. See https://www.linkedin.com/legal/privacy-policy for more information.
Pinterest cookies: Only Pinterest can store and read information with these cookies. See https://about.pinterest.com/en/privacy-policy for more information.
Youtube cookies: Only Youtube can store and read information with these cookies. See www.youtube.com/static?template=privacy_ guidelines for more information .
THIRD-PARTIES AND LINKS TO OTHER WEBSITES
Some Services are offered to Users in conjunction with affiliates or third-party vendors, and Zoku may share Users’ e-mail addresses and other (limited) personal data of you with third-party vendors that are used for providing the Services to you. These third-party vendors are not allowed to use or disclose Services data for any commercial or marketing purposes other than to offer the Zoku Services and to administer and improve such programs, and they are bound to a privacy obligation with Zoku.
Zoku may disclose personal data or information regarding the use of its Services if, for any reason, in Zoku’s sole discretion it believes that it is necessary to do so in order to satisfy laws, regulations, or other legal requests for such information; to cooperate with law enforcement agencies; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating the Zoku Terms of Service or other policies; to operate the Services; to protect Zoku, its services, employees or advisors, or its Users; or in connection with a proceeding, transaction or proposed transaction involving the transfer of the business or assets to which the information pertains.
CONTROLLING YOUR PERSONAL INFORMATION
Access and control over most personal information on the Services is available through profile editing tools. If you want to know what information Zoku has about you, or if you believe that any information Zoku is holding on you is incorrect or incomplete, please write to Zoku, Weesperstraat 105, 1018VN Amsterdam (The Netherlands), or by email at firstname.lastname@example.org. Zoku will assess and correct any information found to be incorrect. The processing of personal data by Zoku is notified to the Netherlands Data Protection Authority under number [notification pending].
USE OF CCTV SURVEILLANCE
We endeavor to prevent our services and facilities from being used for illegal purposes, of any kind. Personal data may be processed in this context by Zoku and its vendors, such as through CCTV surveillance.
Last updated May 2019.
Zoku includes email tracking and link tracking features in its emails by embedding a small transparent image pixel in the outgoing email. If the email is opened, Zoku will have access to certain information, such as the name and surnames of the recipient; the recipient’s email address; subject of the email; date and time in which the email was sent; confirmation that the recipient received the email; confirmation that the recipient has opened the email after it has been received; timestamp of each email opening; the history of the times (number, date and time) the recipient has opened the received email; IP from which the email was opened; browser and operating system used by the recipient who opened the email; number of links included in the email; text and URL of such links; number of clicks made on each of them by the recipient; timestamp of each click on the link; IP from which the link was clicked on and browser and operating system used by the person who has clicked on the link.
This information is only used to analyse the reach and effectiveness of the emails sent by Zoku.
A place you can call a second home, even on your first visit.
So much more than a long stay hotel. It’s a neighborhood.
Where the neighbors borrow more than a cup of sugar.
They share ideas and ambitions.
They mix the local lowdown with the global highlights.
Where the word on the street keeps you streets ahead.
For this is a ‘good company’ company where everyone can bring their dreams to the table.
Where those busy connecting the world can catch up with each other and the scene surrounding them.
Smart and uncompromising, Zoku is a hive of smart lofts and friendly spaces, designed so you can stay connected, well rested and throw yourself into your work, your play and our city.
This is a place that is furnished to fit, not to split.
Encouraging each other to live, not exist.
To dream, not sleep.
To smarten up, rather than dumb down.
To go at it together, rather than alone.
Together we can work hard, play strong and rest easy.
Whilst we blur borders, combine cultures and live our dreams.