The Zoku Nitty Gritty | Legal, Terms and Conditions

The following Terms & Conditions apply to any reservation agreement or service agreement between involved parties: Zoku Amsterdam B.V, Zoku Copenhagen Aps, and Zoku Vienna GmbH (hereafter referred as “Zoku”), the person or organization making the booking and all guests staying at Zoku Amsterdam, Zoku Copenhagen Aps and Zoku Vienna GmbH.

Booking

Please note that different terms and conditions may apply in relation to all online bookings via livezoku.com and affiliated websites, depending on the accommodation or rate type selected. Please read carefully the accommodation rate details that are provided before you make your booking. You are advised to check thoroughly the rate details before making your online reservation. This agreement governs bookings made by telephone and online.

Rate definitions

At Zoku we maintain the following rate types:
Hotel Rate: 0 – 4 nights
Short Stay Rate: 5 – 27 nights
Long Stay Rate: 28+ nights

Payments & Deposits

Valid credit card details are requested when making a booking in order to guarantee your reservation.

Hotel Rate (1 – 4 nights)

No deposit is required for regular hotel stays; these are payable upon arrival/check-in.
A non-refundable rate will be fully charged at time of booking.

Short Stay Rate (5 – 27 nights)

A deposit of 25% of the total reservation will be charged 3 days prior to your arrival. If you book less than 3 days in advance, the deposit is charged upon booking your reservation. The remainder of the balance is payable upon arrival/check-in. We make an exception for reservations of 5 or 6 nights, which do not require a deposit payment and full payment is paid upon arrival.

Long Stay Rate (28+ nights)

A deposit of 25% of the first 30 nights will be charged 7 days prior to your arrival. If you book less than 7 days in advance, this deposit is charged upon booking. The remainder of the balance of your first month is payable upon arrival/check-in.
Staying multiple months? The monthly rate (or part thereof) is automatically charged 2 days prior to the start of the next monthly period.

Methods of payment

Zoku accepts all major credit cards online and at Zoku:

VISA
MasterCard
Maestro
Diners Club
American Express
JCB
Debit card
iDeal

Cancellations & Alterations

Hotel Rates (1 – 6 nights)

Flexible booking (Pay Later, Stay Flex)

Up to 24 hours before local check-in time, you can cancel or alter your booking free of charge.
Cancellations & alterations less than 24 hours prior to arrival or no show – the first night will be charged.

Short Stay Rate (7 – 27 nights)

Flexible booking (Pay Later, Stay Flex)

Cancellations and alterations up to 3 days prior to local check-in time – free of charge.
Cancellations between 3 days and your arrival – your paid deposit will be handled as late cancellation fee.

Long Stay Rate (28+ nights)

Flexible booking (Pay Later, Stay Flex)

Cancellations and alterations up to 7 days prior to local check-in time – free of charge.
Cancellations between 7 days and your arrival – your paid deposit will be handled as late cancellation fee.

Meeting Rooms

Cancellations up to 7 or more days prior to a scheduled meeting room booking – 100% of payment will be refunded.
Cancellations between 3-6 days prior to a scheduled booking – 50% of payment will be refunded.
Cancellations made less than 3 days prior to a schedule booking- no refund will be issued.

To be sure what rules apply to your booking, login to your personal Zoku account.

Please note: Changes in date or number of nights can lead to different rates and are subject to availability.

Non-refundable reservations cannot be altered or cancelled.

Special request? You can always check with our Reservations Team, reach them on hello@livezoku.com.

To make alterations and cancel bookings

Reservations made directly with Zoku (online, phone etc) can be altered and cancelled via your own online login. When a room has been pre-paid or a deposit has been provided, please contact Zoku directly via phone or e-mail for any amendments.
For changes regarding reservations not made directly with Zoku – please use the alteration options of the channel/company used making your original booking.
Please note: Changes in date or number of nights can lead to different rates and are subject to availability.

Group Bookings

Hotel Rate (1-4 nights)

A booking of 10+ Zoku Lofts is considered a group booking.

Short Stay Rate and Long Stay Rate (5+ nights)

A booking of 5+ Zoku Lofts is considered a group booking

For group rates and bookings, contact Zoku directly at +31 20 811 28 11 or send an RFP via our website. Please note: Different terms & conditions and rates apply for group bookings.

Security Deposit

Valid credit card details are asked as a security deposit during your stay, so you can charge anything to your room account.

Checking in

We guarantee that your room will be ready at 15:00 on the day of arrival.
Arriving early? No problem. You can freshen up in our Changing room and safely store your luggage in one of our spacious lockers.

Checking out

If you’re leaving Zoku, our checkout time in Amsterdam & Vienna is 11:00AM and in Copenhagen is 12:00PM. If you wish to stay longer, ask a friendly Sidekick for late checkout options.
All incidental charges must be settled upon checkout. You can use your credit card provided upon check-in or use another desired method of payment.

Pets

Pets are allowed at Zoku under certain conditions. Please get in touch if you’d like to know more.

Smoking

As per law, it is not allowed to smoke inside the building. But don’t worry: we do have a lovely roof terrace where smoking is allowed. We have to charge a minimum deep-clean fee of €250 if you smoke in your loft.

Damage or loss of personal items

Because Zoku will be your second home, you will likely bring personal belongings to the public areas. We will do our best to keep an eye on them. However, we would like to stress that Zoku is not responsible for any damage or loss to goods or personal belongings occurring in Zoku Lofts and public areas.
A safe is provided in all Zoku Lofts for to store personal items. Zoku cannot be held liable for any items taken from the safe. For larger items you can rent one of our larger lockers – also here, Zoku cannot be held responsible for the loss or damage of any goods.

Zoku’s Liability

Zoku cannot be held liable for direct or indirect damage as a consequence of the client’s use of the Zoku Lofts and public areas, including and without limitation, damages, and losses because of fire, robbery or criminal behaviour.
Zoku cannot be held liable for injury to a person, loss of, or damage to any property of any person staying/visiting Zoku.
Zoku cannot be held liable for any damages caused by third parties.

Your Liability

The person booking the reservation is responsible for any direct or indirect damage of the Zoku Lofts and public areas and loss of any of its contents.
We expect everyone staying at Zoku to take all reasonable care of Zoku property. Please report any damage, loss or improper cleanliness of your loft, as we want to fix it as soon as possible to make you feel right at home. In addition, this will prevent you from being held responsible for any damage or loss during or after your stay.
In the case of leaving your loft or any other area on Zoku property with any damage, missing of items or heavy pollution, your credit card provided at check-in or booking can be charged for the associated costs.

Personal Details

Your personal details are safe with us. We will remember your details for when you come back. In no circumstance will any of the systems used by Zoku store credit card details.
In any case when false or misleading personal information is deliberately provided, Zoku reserves the right to cancel the reservation and hold the client responsible for any costs that may arise due to the false or misleading provision of information.

Children & Infants

As Zoku is a home-office hybrid, we are not ideal for children.

If you’d like to learn about our location-specific child policies, check out our FAQ.

Maximum Occupancy

Our Lofts and Rooms are made to create individual and inspiring homes. The Lofts are not suitable for more than 2 adults. As we only have king size beds in our Lofts, we advise only couples or very familiar friends to share.

If you’d like to learn about our location-specific room occupancies, check out our FAQ.

House Rules

We want everyone to feel at home at Zoku. And just like every home, we do have some house rules…

We would like to stress that drug use, possession and selling of any kind is strictly prohibited in and around Zoku premises.
Criminal behaviour is not tolerated in any part of Zoku. It’s your second home, so treat it that way.
Please use the lofts and public areas responsibly and look after your neighbours, both inside and outside the Zoku premises. (No excessive noise after 22:00 PM)

Amendments to Terms & Conditions

Zoku’s Terms & Conditions may be subject to change at any time and without notice. Prior to your check-in, please consult this page www.livezoku.com/legal for the most up-to-date amendments.

Applicable Law

These Terms & Conditions are governed by the laws of The Netherlands. All disputes will be submitted to the competent court in Amsterdam, The Netherlands.

The Zoku Website Disclaimer

These terms form a legally binding agreement that governs your use of livezoku.com (and all affiliated websites) and/or the products and services offered by Zoku Amsterdam B.V., Zoku Copenhagen Aps, and Zoku Vienna GmbH (hereafter referred as “Zoku”), having its office address at Weesperstraat 105, 1018VN Amsterdam (the Netherlands), including those accessed through third party web sites (collectively, the “Services”). By using or accessing the Services, you agree to be bound by these terms.

Zoku can be reached at hello@livezoku.com.

Zoku is registered with the trade register of the Netherlands, nr. 59203927.

THE ZOKU PRIVACY POLICY & GDPR

This privacy policy sets out how Zoku Amsterdam B.V., Zoku Copenhagen Aps, and Zoku Vienna GmbH (hereafter referred as “Zoku”), having its office address at Weesperstraat 105, 1018VN Amsterdam (the Netherlands) uses and protects any information that you share with Zoku when using livezoku.com (and all affiliated websites) and/or the products and services offered by Zoku (collectively the “Services”). Zoku is committed to ensuring that your privacy is protected. Should Zoku collect or ask you to provide personal data when using Zoku Services, then you can be assured that it will only be used in accordance with this privacy policy. Zoku reserves the right to make changes to this policy from time to time. please check this for the latest information.

USERS

With Zoku, you can learn more about our locations, make a booking, and communicate with other Zoku users and guests. While some functionality of the Zoku Services can be accessed without registering for an account, such as browsing and learning more about our different locations, you need an account for additional functionality.

WHAT ZOKU COLLECTS

Zoku may collect the following information:

Information that you provide to Zoku when you use the Services, for example when you register, subscribe to a newsletter, fill out a form or enter information when you use the Services. This may include your name, gender, age, country of residence, email address, social media profiles, credit card details, phone number, and booking preferences.
Other information about your use of the Services not knowingly provided to Zoku, but collected via analytics functionality in the Services: general usage information, including recent browser history (as sent by your browser) and IP-addresses.

We do not knowingly solicit data from, or market to children under the age of 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at legal@livezoku.com. We will delete such information from our files within a reasonable time.

WHAT ZOKU DOES WITH THE INFORMATION IT COLLECTS

Zoku requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Order processing, including by sharing limited information with payment gateway providers.
Zoku can periodically send promotional e-mails about new products, special offers or other information that Zoku thinks you may find interesting.
From time to time, to contact you via e-mail for market research purposes, such as a survey or contest.
To customize the website according to your preferences.
To improve its products and services in a general manner, using aggregated reporting.

HOW LONG DOES ZOKU KEEP THE INFORMATION IT COLLECTS?

Zoku stores the information for up to 3 years when you register and up to 7 years after your last invoice according to the tax law, when you are or have been guest or member.

HOW DOES ZOKU PROTECT THE INFORMATION IT COLLECTS?

Zoku has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information it collects. This includes:

Scanning our website on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Keeping your personal data behind secured networks and only making it accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
Where possible, your personal data will be encrypted and stored on a virtual private server that is secured by means of state of the art protection measures
Transmitting all information via Secure Socket Layer (SSL) technology.
Yearly security and privacy awareness project for all employees

SHARING YOUR INFORMATION

We appreciate the trust you place in us to handle your personal data correctly, which is why we promise not to sell your personal data to any third party under any circumstances.

However, we will need to share it with carefully selected companies and organizations in order to fulfil the services outlined in the ‘what Zoku does with the information it collects” section above. Here is a full list:

Other companies within the Zoku group
To employees, agents and other third parties (some of whom may be located outside of the EEA) who help us deliver our services, including but not limited to: administering your account, arranging the delivery of services and providing assistance with any queries you may have.
To companies who help us tailor our services to your needs and recommend products and services you may be interested in.
To anyone the law requires us to share data with.

YOUR RIGHTS

You have the following rights over the way in which we use your personal information:

The right to access any personal information we hold about you.

This means you can ask us whether we hold information about you and, if so, for us to provide you with certain details about that information, including the information itself. This is often referred to as a subject access request.

The right to request to delete the information we hold about you (sometimes referred to as the right to erasure of your information or the right to be forgotten).

You can ask us to delete your information in certain circumstances e.g. where it is no longer necessary for us to hold it for the purposes for which we collected it, where we need your consent to use it and you have withdrawn that consent, where you object to us using your information for our legitimate interests and there are no overriding legitimate grounds for us to continue to do so.

The right to correct or update any personal information we hold about you.

If you cannot correct the information yourself through your Zoku account, please contact us with your queries and/or the updated information.

The right to restrict our processing of your information

This might apply where, for example, you have objected to us processing your data on the grounds of our legitimate interest, but we are checking whether there are any grounds to override your objection.

The right to withdraw consent for any usage of your personal information, including the delivery of marketing messages, at any time (which you can do by contacting us on legal@livezoku.com

You can exercise any of these rights by Sending an email to legal@livezoku.com

We hope that we can resolve any queries or concerns you may have about our use of your information but you can also contact the “Autoriteit Persoonsgegevens”

EXPORT OF INFORMATION OUTSIDE OF THE EU

In some instances, we may need to transfer your data to a company or organization outside of the EEA. These transfers will only be made with the appropriate safeguards in place, including the standard data protection clauses outlined by the European Commission. If the organization is based in the United States, we will ensure they are compliant with the EU-US Privacy Shield scheme.

ONLINE ADVERTISING AND MARKETING MESSAGES

Like most companies, we use online advertising to bring you our latest offers and encourage new customers to try our service.

Our online adverts appear across the web and social media. To make sure you only see ads relevant to you, we use pixels, cookies, mobile identifiers and services offered by companies like Facebook and Google, as well as the information you provided when creating your account.

If at any time you would like to unsubscribe from receiving future emails, you can do so by clicking the “unsubscribe link” that is included in each mail, or you can email us at hello@livezoku.com and we will promptly remove you from all correspondence.

CHANGES TO THIS POLICY

Zoku reserves the right to make changes to this policy from time to time. If we make any major changes, we’ll post a notification on our website.

HOW ZOKU USES COOKIES

A “cookie” is a small data file that can be placed on your device (computer, smart phone, tablet) when you visit certain Internet sites. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the Services. Zoku uses cookies to make the Services work or work more efficiently. Zoku uses its own cookies to keep you logged in, to remember any preferences you set, and to remember you when you return to the website. We also use cookies to process your last bookings.

THIRD PARTY COOKIES

Additional third-party cookies are placed when you use the Zoku Services. These are for example to track how long you stay on our site and to determine what region you come from.

Google Analytics cookies: Only Google Analytics can store and read information with these cookies. If you want to opt-out of Google Analytics, you may download a Google Analytics opt-out plug-in for your browser by visiting http://tools.google.com/dlpage/gaoptout.

Facebook cookies: Only Facebook can store and read information with these cookies. See http:// facebook.com/help/cookies for more

Information.

Twitter cookies: Only Twitter can store and read information with these cookies. See https://twitter.com/privacy for more information.

LinkedIn cookies: Only Linkedin can store and read information with these cookies. See https://www.linkedin.com/legal/privacy-policy for more information.

Pinterest cookies: Only Pinterest can store and read information with these cookies. See https://about.pinterest.com/en/privacy-policy for more information.

Youtube cookies: Only Youtube can store and read information with these cookies. See www.youtube.com/static?template=privacy_ guidelines for more information .

THIRD-PARTIES AND LINKS TO OTHER WEBSITES

Some Services are offered to Users in conjunction with affiliates or third-party vendors, and Zoku may share Users’ e-mail addresses and other (limited) personal data of you with third-party vendors that are used for providing the Services to you. These third-party vendors are not allowed to use or disclose Services data for any commercial or marketing purposes other than to offer the Zoku Services and to administer and improve such programs, and they are bound to a privacy obligation with Zoku.

Zoku may disclose personal data or information regarding the use of its Services if, for any reason, in Zoku’s sole discretion it believes that it is necessary to do so in order to satisfy laws, regulations, or other legal requests for such information; to cooperate with law enforcement agencies; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating the Zoku Terms of Service or other policies; to operate the Services; to protect Zoku, its services, employees or advisors, or its Users; or in connection with a proceeding, transaction or proposed transaction involving the transfer of the business or assets to which the information pertains.

The Zoku websites may contain links to other websites of interest . However, once you have used these links to leave the Zoku sites, you should note that Zoku does not have any control over that other website. Zoku cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

Access and control over most personal information on the Services is available through profile editing tools. If you want to know what information Zoku has about you, or if you believe that any information Zoku is holding on you is incorrect or incomplete, please write to Zoku, Weesperstraat 105, 1018VN Amsterdam (The Netherlands), or by email at legal@livezoku.com. Zoku will assess and correct any information found to be incorrect. The processing of personal data by Zoku is notified to the Netherlands Data Protection Authority under number [notification pending].

USE OF CCTV SURVEILLANCE

We endeavor to prevent our services and facilities from being used for illegal purposes, of any kind. Personal data may be processed in this context by Zoku and its vendors, such as through CCTV surveillance.

Last updated May 2019.

EMAIL & LINK TRACKING

Zoku includes email tracking and link tracking features in its emails by embedding a small transparent image pixel in the outgoing email. If the email is opened, Zoku will have access to certain information, such as the name and surnames of the recipient; the recipient’s email address; subject of the email; date and time in which the email was sent; confirmation that the recipient received the email; confirmation that the recipient has opened the email after it has been received; timestamp of each email opening; the history of the times (number, date and time) the recipient has opened the received email; IP from which the email was opened; browser and operating system used by the recipient who opened the email; number of links included in the email; text and URL of such links; number of clicks made on each of them by the recipient; timestamp of each click on the link; IP from which the link was clicked on and browser and operating system used by the person who has clicked on the link.

This information is only used to analyse the reach and effectiveness of the emails sent by Zoku.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

LOCATIONS

Legal

The Zoku Website Disclaimer

THE ZOKU PRIVACY POLICY & GDPR

EMAIL & LINK TRACKING

Welcome to Zoku

Live Zoku