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FAQs
Dazed and confused? Discover a treasure chest of information about Zoku Amsterdam below!
FAQ Page
General Info
Lofts & Rooms
As Zoku is a home-office hybrid for business travelers, we are not ideal for children.
If your family is in town, we have baby cots available (age 0 – 2) and can also provide foldaway children’s mattresses (age 4 – 6) upon request at a surcharge.
Please note that the Zoku Loft cannot accommodate children and infants, but the Zoku Loft XL and the Zoku Loft XXL can accommodate a maximum of one infant or child.
Cleaning is done after every third night, no matter how long you stay with us.
Want everything to be spick and span? Arranging an extra cleaning is not a problem at Zoku! For a surcharge, you can add it to your booking or ask one of our Sidekicks.
More of a DIYer? At the end of your corridor, you can find our pantry, which includes any extras you may need in between cleaning like extra towels, plates, glasses, blankets, and more!
Checkin & Checkout
Facilities & Services
You can have your package sent to Zoku prior to or during your stay. In order to make sure the package gets into the right hands, it is crucial to write the ‘ship-to’ address including your reservation number for confirmation. The proper mailing address to be used for the shipment of boxes or other parcels to Zoku is as follows:
Zoku Amsterdam
The name on your reservation and confirmation number (this is crucial!)
Weesperstraat 105
1018 VN Amsterdam
The Netherlands
T: (Your phone number)
Please inform us when you are expecting a package by sending an e-mail to helloamsterdam@livezoku.com or calling +31 20 811 28 11.
Upon receipt, parcels are placed in Zoku’s receiving room. When your package is received before its intended arrival, a message is added to your reservation as a reminder upon check-in. You can contact one of our Sidekicks in order to collect your mail.
If we receive your package during your stay, one of our Sidekicks will try to give call your Loft.
For safety reasons, Zoku will not accept any packages, letters, including concert tickets after check-out. We cannot be held responsible for lost or damaged goods.
Eat & Drink
Work & Meet
We love helping global and remote teams come together in-person and connect! Just send in your request to our Meeting & Events team at meetamsterdam@livezoku.com and we’ll take it from there.