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FAQ Page

General Info

    Facilitating global living and working for the traveling professional, Zoku is a home-office hybrid, also suitable for long stays, with the services of a hotel and the social buzz of a thriving neighborhood. Zoku is a relaxed place to live, work and socialize with like-minded people while getting wired into the city.
    We’re located on Perspektivstr. 6, in the vibrant Leopoldstadt neighborhood, just 10 minutes away by metro from the city center. This district has become the ideal location to escape the busy touristic center of Vienna, while being within walking distance of must-see sights, such as the Wiener Riesenrad (the Giant Ferris Wheel). Just a short walk from public transport lines, it’s the perfect location to get wired into the city and experience Vienna just like a local. Within walking distance of the Vienna University of Economics and Business, the Messe Wien Conference Center, and the iconic Prater Park, Zoku Vienna is a central hub for business travelers, tourists and locals alike.
  • HOW DO I GET TO ZOKU Vienna?
    Whether you are traveling by car, plane or public transport, getting to us is easy. For specific directions, check out our Location page.
    You can reach out to us via email at, by phone at +43 720 987 101 or through the chat function on our website. Our Reservations team is available from 08.00 – 18.30 from Monday – Friday and from 09.00 – 17.30 on Saturdays.
    In case you have any feedback, please do share it with us! Our Sidekicks on the 7th floor are always there to listen. Alternatively, you can also call us directly at +43 720 987 101 or e-mail us at
    We love our furry friends! Pets are allowed everywhere except the Living Kitchen. Read our Pawlicy here to get the full lowdown.
    Yes! Besides Vienna, you can find a Zoku in Copenhagen, Amsterdam, and soon… Paris!
    We always like to say: the longer you stay, the further you go. That means you’re welcome to stay with us anywhere from one night to one year. Beware: longer stays may cause some separation anxiety!

    As Zoku is a home-office hybrid for business travelers, we are not ideal for children.

    Our Zoku Loft XL can accommodate just one infant. We can provide baby cots (0 – 2 years old) upon request, but won’t be able to provide an extra mattress for your child.

    Please note: the Zoku Loft cannot accommodate children and infants, but the Zoku Loft XL can accommodate a maximum of one infant or child.

Lofts & Rooms

    The Zoku Loft is a spacious micro apartment suitable for both living comfortably and working efficiently. In a regular hotel room or studio apartment, the bed always dominates. In Zoku, the big kitchen table is the paramount center for either laptops or candles and a bottle of wine. Each Loft sleeps two and contains a full living room, kitchen, bathroom and a big kitchen table. You can even personalize your space by choosing your favourite artwork to hang on the walls and inspire you during your stay. The space is an ideal base of operation for living, working and collaborating, offering all the comfort and efficiency you need.

    We have 108 Zoku Lofts and 20 Zoku XLs, as well as a few special room types. In total, Zoku Vienna has 131 Lofts.

    The Zoku Loft is 24m² / 258ft². The Zoku Loft XL is 28m² / 301ft². Zoku has a few special room types as well! The Zoku Loft with balcony has all the features of a standard Zoku Loft but with a balcony facing the Perspektivstrasse and is 24m² / 258ft². The Zoku Rollercoaster Loft which features a view of the iconic Megablitz is 24m²/258ft².
    Cleaning is done every third day, no matter how long you stay with us. Having some people over? You can ask for some extra cleaning to keep your Loft looking extra shiny, and it won't cost you a thing. More of a DIYer? At the end of your corridor, you can find our pantry, which includes any extras you may need in between cleaning like extra towels, plates, glasses, blankets, and more!
    Yes, we have 3 wheelchair accessible Lofts. Would you like to book one? Please contact us at +43 720 987 101 or for more information and to make your booking.
    We don’t have any rooms with Twin Beds but our Lofts have king size beds, offering plenty of room to sleep comfortably!
    Smoking is not permitted in our building. If you wish to smoke, please use our main terrace on the 7th floor or the outside area in front of our entrance. Smoking inside the building and triggering the fire alarm will result in a penalty. We’ll charge you a €500 fine as well as a deep cleaning fee of €90 for the Loft. Thanks for smoking outside!

Checkin & Checkout

  • What time is check-in?
    Our check-in is at 15:00. Arriving early? We cannot guarantee an early check-in, but we’ll do our best to have your room ready as soon as possible. In the meantime, you can leave your bags in one of our Locker Room on -1. Just ask a Sidekick on our 7th floor to assist you! Arriving late? No worries, we’re open 24/7. If you’re planning to arrive after midnight, please get in touch with us by calling +43 720 987 101 or sending an email to
  • How do I check-in at Zoku Vienna?
    Zoku’s a little different to what you might be used to. When you arrive, walk straight through our entryway, jump in an elevator and head up to the 7th floor. Our friendly Sidekicks will welcome you with a smile, help you check-in, and answer any questions. Prefer to do it yourself? You’ll find our self check-in kiosks right at the entrance to the Living Room, where you can settle any remaining balances and grab yourself a keycard.
  • I am arriving early. Can I store my luggage or other belongings?
    Not a problem! Our spacious lockers on -1 can safely store your luggage. If you need to store it just before checking in or after checking out for the day, we don’t charge a thing! For freshening up before hitting the town, you can use our Changing Room. Just ask a Sidekick for access!
  • My room isn't ready yet. Is there a place where I can freshen up?
    Yes! Our private Changing Room is the perfect spot to have a shower and change into fresh clothes after a long day of traveling. We’ll provide the toiletries as well as towels.
  • What time is check-out?
    Our check-out is at 11:00 AM. Not ready to say goodbye? You can arrange a late check-out, at either 13:00 (€15) or 15:00 (€30). Just ask a Sidekick for assistance! Late check-outs are subject to availability.
  • How can I check-out at Zoku Amsterdam?
    You can check-out on our 7th floor, either through our self-service kiosks or with one of our wonderful Sidekicks.
  • I want to stay a bit longer in town after checkin-out. Can I store my luggage or other belongings?
    Not a problem! Our spacious lockers on -1 can safely store your luggage for free.

Facilities & Services

  • Is there WiFi at Zoku?
    Besides food and water, Wi-Fi is one of our basic needs. Our WiFi is lightning fast, stable, far-reaching, and free of charge of course!
  • Is parking available at Zoku Vienna?
    Yes, we offer parking! We have approximately 100 indoor parking spots available right below Zoku Vienna. For €25 a day, you can safely store your car with us during your stay. The garage can be accessed 24/7. You can purchase a parking ticket with a Sidekick on our 7th floor.
  • Do you offer airport pick-up?
    We don’t offer airport pick-ups, but traveling around Vienna is easy! If you’re traveling heavy, the best option is to also take a taxi or Uber, which takes about 25 minutes. A taxi from the airport typically costs about €50 and an Uber €35. Prefer public transport? The metro stop Messe-Prater is just a 2 minute walk away from Zoku!
  • What facilities do you have on-site?
    Our rooftop Social Spaces on our 7th floor offer a warm welcome and include our Kindred Spirits bar, Living Room, The Living Kitchen, co-working spaces, meeting rooms, an Event Space, and multiple terraces. In addition to that, we have a gym, a Music Corner, a Locker Room, a Launderette, a guest pantry on each floor (which have extra kitchen utilities), and a Changing Room, where you can freshen up while you wait to check-in.
  • Do you have a gym?
    We offer an in-house gym with cardio equipment, weights, and yoga mats, so you can feel strong mentally and physically during your time with us. Just ask a Sidekick if you’d like to use our gym!
  • Can I do my laundry at Zoku Vienna?
    We have a Launderette with professional laundry equipment, geared to wash (almost) all that needs cleaning. It’s located in our basement (floor -1). Just pay by downloading the appwash by Miele or with our team on the 7th floor. If you don't find an iron in your Loft, worry not - you can find them in our Laundrette! Professional dry cleaning and even a tailor are available upon request.
  • Can I rent bikes when I'm there?
    You can rent stylish-looking bikes at Zoku and experience the city like a true local. Bike rental rates start at €19,00 per day incl. insurance. The longer you rent, the cheaper it gets. Just ask a Sidekick on our 7th floor and they’ll help you out with renting one.
  • I've forgotten to pack my toothbrush, hairbrush and floss. It's 23:00 and I'm totally exhausted. Help!
    No worries, you can shop for basic items in our (Almost) Everything Store and Vending Machine on our 7th floor – at honest prices of course!
  • Are Zoku staff available in the evening?
    Zoku is staffed 24/7, which means that you can reach out to our Sidekicks at any time for support. Just head to our Social Spaces on the 7th floor or dial 0 on your Loft phone to contact them.
  • Do you have any recommendations or insider tips for Vienna?
    If there’s anybody who’s got the local lowdown, it’s us! Check out our map with the city’s best hotspots. Didn’t find what you were looking for? Just ask a Sidekick on our 7th floor for additional tips!
  • I'd like to receive a package. How does that work?

    You can have your package sent to Zoku prior to or during your stay. In order to make sure the package gets into the right hands, it is crucial to write the ‘ship-to’ address including your reservation number for confirmation. The proper mailing address to be used for the shipment of boxes or other parcels to Zoku is as follows:

    Zoku Vienna
    The name on your reservation and confirmation number (this is crucial!)
    Perspektivstr. 6,
    1020 Vienna,
    T: (Your phone number)

    Please inform us when you are expecting a package by sending an e-mail to or calling +43 720 987 101.

    Upon receipt, parcels are placed in Zoku’s receiving room. When your package is received before its intended arrival, a message is added to your reservation as a reminder upon check-in. You can contact one of our Sidekicks in order to collect your mail.

    If we receive your package during your stay, one of our Sidekicks will try to give call your Loft.

    For safety reasons, Zoku will not accept any packages, letters, including concert tickets after check-out. We cannot be held responsible for lost or damaged goods.

  • I'd like to send a package. How does that work?
    You can easily send a package from Zoku Vienna. The only thing you’ll need to do is to contact one of our Sidekicks to arrange a pickup time for your parcel!
  • I've lost something. Can you help?
    We will do our best to reunite you with your lost item. Simply call us at +43 720 987 101 and we’ll do our best to reunite you with your beloved. Unfortunately, we cannot hold onto your item for longer than a month, so hurry!

Work & Meet

  • Where can I work at Zoku Vienna?
    We offer plenty of communal working spaces on our rooftop to our Residents and members. Not a Resident or a member? You can buy a Day Pass for €38 by emailing our Community Coordinator Jared at Learn more about how a Day Pass works and about becoming a member on our website. Just coming over to catch up with a friend or a colleague? No need to buy a Day Pass! There’s always a spot to squeeze in and have a chat in our Living Room.
  • Do you offer any office supplies in the coworking spaces?
    Yes! Make sure to check out our Workshop Wall in our coworking spaces and borrow anything you’d like.
  • I'd prefer working in my loft. Do you have office supplies?
    The Zoku Loft is equipped with some basic office supplies, like a paper roll, a pencil, scissors, tape dispenser, perforator and stapler. In case you need more office supplies, you can book an additional Office Toolbox that includes a printer, notebook, pens, post-its, elastic bands, paper clips, colored markers, pins, ruler and a de-stapler.
  • I'm not staying at Zoku and coworking spaces are not private enough. Can I rent a loft to work in for a day?
    Yes, you can book one of our WorkLofts! After spending a lot of time working from home, you might crave a change of scenery and a safe and private place to get some work done. Our WorkLofts are available for a day, week, or even month, and feature a spacious and bright workspace (our iconic Lofts with the bed tucked away!), plenty of office amenities, food from our Living Kitchen, and coffee, tea, and water at your disposal. Find out more about and book our WorkLoft here.
  • I need to print something. Where can I do that?
    You can print and bind small documents in the coworking space. For bigger pieces, just ask our Sidekicks about printing services nearby!
  • I'd like to book a meeting room. How can I do that?
    You can scope out our meeting rooms and make a booking directly on our website. Got questions or specific needs? You can also contact us by sending an email to or by calling us at +43 720 987 102 (between 8.00 and 18.30). If you are currently staying with us at Zoku, please ask a Sidekick for help, and they’ll get you sorted!
  • Besides meeting rooms, do you have other spaces I can use to work?
    Zoku offers plenty of coworking spaces for its residents and members. Not a resident or a member? You can buy a Day Pass for €38 including lunch, or learn more about becoming a member here. Just coming to catch up with a friend or a colleague? No need to buy a Day Pass. There’s always a spot to squeeze in, grab a drink, and be social at Zoku.
  • I would like to plan an event at Zoku Amsterdam, whom should I contact?
    We can’t wait to host your next event at Zoku Vienna. Just submit your request through this form and one of our team members will get back to you to confirm your booking. Is your meeting within the next two days? Or got any burning questions? Call us at +43 720 987 102 and we’ll be happy to help!
  • Do you have AV equipment?
    Yes, all of our meeting rooms are equipped with a TV screen that you can easily connect to with an HDMI cable or ClickShare. Presenting to a large group? Our Event Space has a larger variety of audiovisual equipment. Please reach out to with your request and we’ll be happy to help!
  • We connect with your mission and we'd love to partner with Zoku. Who can I reach out to about a potential partnership?
    We’d love to hear from you! Drop our Sales Manager Rita an email at and she’ll take it from there.
  • We'd like to host an offsite at Zoku. What are our possibilities?

    We love helping global and remote teams come together in-person and connect! Just send in your request to our Meeting & Events team at and we’ll take it from there.

  • I heard you offer company retreats. How can I organize one for my team?
    We’d love to host your next company retreat! Drop our Meeting & Events team an email with your request at and they’ll take it from there.

Other Info

  • I'd like to write about Zoku Vienna. How does it work?
    We’re delighted! You can request more information on our Press page and our PR team will get back to you shortly. Happy writing!
  • I'd like to work for Zoku Vienna. How can I apply?
    We’re happy to hear that you’re interested! Check out our Jobs page for open positions at Zoku Vienna. Alternatively, you can send an open application with your CV and a motivation letter to
  • How can I stay in the loop about upcoming offers, news and events?
    For overnight offers, check out our Offers page. For upcoming events, check out our Events page. For news, follow us on Instagram and LinkedIn or sign up for our newsletter.
  • I'm interested in setting up a community partnership with Zoku Vienna. Whom should I contact?
    That’s exciting to hear! You can contact our Community Manager, Judith Obermair. She’d love to get to know you and understand how your brand can strengthen our community. You can reach her at

Booking & Payment

  • Can I add another person to my booking?
    The Zoku Loft and Zoku Loft XL can host a maximum of two people. Want to bring a roommate along? All of our Lofts have a King Size bed with plenty of room to share. Please keep in mind that we cannot place an extra bed in the room. Just give us a call on +43 720 987 101 or send an email to and we’re happy to help!
  • I'd like to book several rooms. How can I do that?
    If you’re looking to book 5 rooms or more, please send in your request to us at and we’ll find the best rate for your needs! If you’re looking to book less than 5 rooms, you can do so through our website.
  • Do I need to pay online for my booking?
    If you book a non-refundable rate, you have to pay upon booking. Please note that we will charge a 25% deposit for any stays of 5 nights and longer, 3 days prior to arrival. A credit card guarantee is sufficient for flexible rates. For all details regarding payments, check out our Terms & Conditions.
  • What kind of payment methods does Zoku Vienna accept?
    Besides accepting all major credit cards, Zoku accepts debit cards and cash as payment methods for bookings.
  • Can I pay in advance for my stay?
    Yes, for some rates you can choose to pay beforehand. When choosing a non-refundable rate, you’ll be asked to pay for your entire stay upon booking. When booking a flexible hotel stay (up to 4 nights), you’ll be asked to pay for your booking upon check-in. For short (5+ nights) and long stay rates (28+ nights), 25% of your stay is deducted 7 days before your arrival. If you wish to pay for your booking in advance, this is possible as well! Please send an email to with your booking number to request a secure payment link. For all details regarding payments, check out our Terms & Conditions.
  • How long in advance can I alter my booking?
    Staying up to 4 nights? You can alter your booking free of charge up to 24 hours prior to arrival. Staying longer? Please let us know no later than 7 days prior to your arrival. Please note: Changes in date, Loft type, or number of nights can lead to different rates and are subject to availability. For group bookings and non-refundable rates alternative rules apply, which can be found in our Terms & Conditions. To be sure what rules apply to your booking, login to your personal Zoku account.
  • How long in advance can I cancel my booking?
    Regular hotel rates (up to 4 nights stay) can be canceled up to 24 hours prior to arrival. Short stay rates (5 to 27 nights) can be canceled up to 3 days prior to arrival. Long stay rates (28+ nights) can be canceled without charge up to 7 nights prior to arrival. For group bookings and non-refundable rates, alternative rules apply, which can be found in our Terms & Conditions. To be sure what rules apply to your booking, login to your personal account on our website. You can review, cancel and alter your booking through your personal account as well.
  • Do I have to pay a security deposit for my stay?
    We ask that you provide credit card details so that we may hold an authorized amount as a security deposit during your stay. This will be arranged upon arrival and will be refunded to you when you leave.
  • How much is the local tourist tax in Vienna?
    The local tourist tax in Vienna is 3,2% and is included in your rate.

Eat & Drink

  • I'm arriving in the middle of the night and I'm starving! Can I grab a bite to eat?
    No worries, our (Almost) Everything Store and Vending Machine got you! Whether you’re craving a candy bar, wine, or even instant dinner, grab whatever your heart desires and enjoy.
  • I've got a date and I want to show off my cooking skills, but I need more kitchenware. What should I do?
    At Zoku we know that the way to a person’s heart is through their stomach! Find additional kitchen utensils for all your date needs in the Pantry at the end of every Loft floor.
  • What are your bar opening times?
    Sun – Thu: 07.00 – 22.30 Fri – Sat: 07.00 – 00.00
  • What do your serve in your bar?
    Whether it’s enjoying an energy boosting coffee in the morning, or treating yourself to a delicious spritzer after a long day’s work, our Kindred Spirits Bar in Vienna has everything you’ll need! Come grab a drink in one of our cozy indoor spaces or explore our outdoor green terrace.
  • Can I charge my food and drink on my loft's account?
    Upon authorization of your credit card, you can opt to charge food and drinks on your Loft’s account.
  • What are your restaurant's opening times?

    Mon - Tue: 07:00 – 14:00

    Wed - Sun: 07:00 - 21:30

    These are subject to change, so always make sure to check out our Eat & Drink page for the most updated times.