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FAQ Page
General Info
As Zoku is a home-office hybrid for business travelers, we are not ideal for children.
Our Zoku Loft XL can accommodate just one infant. We can provide baby cots (0 – 2 years old) upon request, but won’t be able to provide an extra mattress for your child.
Please note: the Zoku Loft cannot accommodate children and infants, but the Zoku Loft XL can accommodate a maximum of one infant or child.
Lofts & Rooms
We have 108 Zoku Lofts and 20 Zoku XLs, as well as a few special room types. In total, Zoku Vienna has 131 Lofts.
Checkin & Checkout
Facilities & Services
You can have your package sent to Zoku prior to or during your stay. In order to make sure the package gets into the right hands, it is crucial to write the ‘ship-to’ address including your reservation number for confirmation. The proper mailing address to be used for the shipment of boxes or other parcels to Zoku is as follows:
Please inform us when you are expecting a package by sending an e-mail to hellovienna@livezoku.com or calling +43 720 987 101.
Upon receipt, parcels are placed in Zoku’s receiving room. When your package is received before its intended arrival, a message is added to your reservation as a reminder upon check-in. You can contact one of our Sidekicks in order to collect your mail.
If we receive your package during your stay, one of our Sidekicks will try to give call your Loft.
For safety reasons, Zoku will not accept any packages, letters, including concert tickets after check-out. We cannot be held responsible for lost or damaged goods.
Work & Meet
We love helping global and remote teams come together in-person and connect! Just send in your request to our Meeting & Events team at meetvienna@livezoku.com and we’ll take it from there.
Other Info
Booking & Payment
Eat & Drink
Mon - Tue: 07:00 – 14:00
Wed - Sun: 07:00 - 21:30
These are subject to change, so always make sure to check out our Eat & Drink page for the most updated times.