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FAQ Page
General Info
What is Zoku?
Zoku has invented a new category within the hotel industry with its home-office hybrid concept and award-winning Zoku Loft. Opened in 2016 by Dutch entrepreneurs Hans Meyer and Marc Jongerius, Zoku is named after the Japanese word for family, tribe or clan. Zoku facilitates international living, working and conscious traveling for the growing population of globetrotting professionals, digital nomads and remote workers. Its multipurpose business facilities make it a hospitality frontrunner in the future of work, providing hybrid work solutions for employees to reconnect while working-from-anywhere.
The bold concept, which goes far beyond the standard hotel proposition of “putting heads in bed”, has won numerous awards, received rave reviews from guests and is praised for its vibrant Social Spaces, sustainability initiatives and unique community that facilitates connections between residents and locals. Zoku achieved B Corp certification in 2018, becoming one of the first hotels in the world to receive this recognition, and was voted “one of the 25 coolest hotels in the world” by Forbes. Zoku recently expanded to include three new locations to its portfolio of European hubs: Copenhagen and Vienna in 2021 and Paris in April 2023.
Where is Zoku Paris located?
We’re located on 48 Avenue de la Porte de Clichy, in the 17th arrondissement of Paris.
We’re just steps away from public transport (metro, tram and bus) and within walking distance of many important educational institutes, cultural venues, shops, and entertainment.
How do I get to Zoku Paris?
Whether you are traveling by car, plane or public transport, getting to us is easy. For specific directions, check out our Location page.
How do I contact Zoku Paris?
You can reach out to us via email at helloparis@livezoku.com, by phone at +33 1 86 261 067 or through the chat function on our website. Our Reservations team is available from 08.00 – 18.30 from Monday – Friday and from 09.00 – 17.30 on Saturdays.
FOR HOW LONG CAN I STAY AT ZOKU?
We always like to say: the longer you stay, the further you go. That means you’re welcome to stay with us anywhere from 1 night to 1 year. Beware: longer stays may cause some separation anxiety!
Read more about extended stays at Zoku Paris here.
I'D LIKE TO SHARE SOME FEEDBACK. WHOM DO I CONTACT?
In case you have any feedback, please do share it with us! Our Sidekicks on the 8th floor are always there to listen. Alternatively, you can also call us directly at +33 1 86 261 067 or e-mail us at helloparis@livezoku.com.
ARE PETS ALLOWED?
Pets are allowed on our terrace, in our Social Spaces, and in our Lofts under certain conditions.
Please call us at +33 1 86 261 067 or email us at helloparis@livezoku.com to ask about our Pet Policy prior to making your booking and/or coming by with your furry friend to our rooftop!
ARE THERE MORE ZOKUS AROUND THE WORLD?
Yes! Besides Paris, you can find a Zoku in Amsterdam, Copenhagen, and Vienna.
Lofts & Rooms
What is the Zoku Loft?
The Zoku Loft is a spacious micro apartment suitable for both living comfortably and working efficiently. In a regular hotel room or studio apartment, the bed always dominates. In Zoku, the big kitchen table is the paramount center for either laptops or candles and a bottle of wine.
Each Loft sleeps two and contains a full living room, kitchen, bathroom and a big kitchen table. You can even personalize your space by choosing your favourite artwork to hang on the walls and inspire you during your stay. The space is an ideal base of operation for living, working and collaborating, offering all the comfort and efficiency you need.
HOW MANY ZOKU LOFTS DO YOU HAVE IN PARIS?
We have 109 Lofts in total.
Besides Lofts, we’ve also got other special room types which you can browse here.
HOW BIG ARE THE ZOKU LOFTS?
We have 109 Lofts in total at Zoku Paris.
The Zoku Loft is 26m² / 280ft².
The Zoku Loft XL is 26 - 29m² / 280 - 312ft².
Zoku has a few special room types as well!
The Zoku Loft XXL is 46 m² / 495ft² and wheelchair-accessible.
The Zoku Room is 17m² / 83ft².
The Zoku Apartment is 34m² / 366ft².
The Zoku Studio is 29m² / 183ft².
The Zoku Movie Room is 36m² / 388ft².
Get the full lowdown here.
For how long can I stay at Zoku?
We always like to say: the longer you stay, the further you go. That means that you’re welcome to stay with us anywhere from one night to one year.
Read about long stay benefits here.
To explore your stay options, reach out to us at helloparis@livezoku.com.
Beware: longer stays may cause some separation anxiety!
Can I stay at Zoku Paris with my children?
As Zoku is a home-office hybrid for business travelers, we are not ideal for children.
If your family is in town, we have baby cots available (age 0 – 2).
Please note that the Zoku Loft cannot accommodate children and infants, but the Zoku Loft XL, Zoku Loft XXL and Zoku Apartment can accommodate a maximum of one infant or child.
HOW OFTEN DOES MY LOFT GET CLEANED?
Cleaning is done every third day, no matter how long you stay with us.
Want everything to be spick and span? Arranging an extra cleaning is not a problem at Zoku! For a surcharge, you can add it to your booking or ask one of our Sidekicks.
More of a DIYer? At the end of your corridor, you can find our pantry, which includes any extras you may need in between cleaning like extra towels, plates, glasses, blankets, and more!
Are there any rooms that are wheelchair accessible?
Yes, our Zoku Loft XXLs and Movie Room have wheelchair access.
Do you have rooms with Twin beds?
We don’t have any rooms with Twin beds, but our Zoku Apartment and Zoku Loft XXL comes with separate beds. Find out more here.
Can I smoke in my Loft?
Smoking is not permitted in our building.
If you wish to smoke, please use our terrace on the 8th floor or the outside area in front of our entrance.
Smoking inside the building will result in a penalty.
Thanks for smoking outside!
Checkin & Checkout
What time is check-in?
Our check-in is at 15:00.
Arriving early? We cannot guarantee an early check-in, but we’ll do our best to have your room ready as soon as possible. In the meantime, you can leave your bags in one of our Locker Room on -1. Just ask a Sidekick on our 8th floor to assist you!
Arriving late? No worries, we’re open 24/7. If you’re planning to arrive after midnight, please get in touch with us by calling +33 1 86 261 or sending an email to helloparis@livezoku.com.
How do I check-in at Zoku Amsterdam?
Zoku’s a little different to what you might be used to. When you arrive, walk straight through our entryway, jump in an elevator and head up to the 6th floor.
Our friendly Sidekicks will welcome you with a smile, help you check-in, and answer any questions.
Prefer to do it yourself? You’ll find our self check-in kiosks at the entrance of our Living Room on the 6th floor – past the Greenhouse! – where you can settle any remaining balances and grab yourself a keycard.
I am arriving early. Can I store my luggage or other belongings?
Not a problem! Our spacious lockers on -1 can safely store your luggage.
If you need to store it just before checking in or after checking out for the day, we don’t charge a thing! After that, it’s at a surcharge.
For freshening up before hitting the town, you can use our Changing Room; a place to shower, change your clothing or just check your make-up if your Loft is not available yet.
My room isn't ready yet. Is there a place where I can freshen up?
Yes! Our private Changing Room on -1 is the perfect spot to have a shower and change into fresh clothes after a long day of traveling. We’ll provide the toiletries as well as towels.
What time is check-out?
Our check-out is at 11:00 AM.
Not ready to say goodbye? You can arrange a late check-out, at either 12:00 (€25) or 14:00 (€50). Just ask a Sidekick for assistance!
Late check-outs are subject to availability.
How can I check-out at Zoku Paris?
You can check-out on our 8th floor, either through our self-service kiosks or with one of our wonderful Sidekicks.
I want to stay a bit longer in town after check-in or check-out. Can I store my luggage or other belongings?
Not a problem! Our spacious lockers on -1 can safely store your luggage for free on the day of check-out and for a surcharge after check-out day.
Facilities & Services
Is there Wi-Fi at Zoku?
Besides food and water, Wi-Fi is one of our basic needs. Our Wi-Fi is lightning fast, stable, available building-wide, and free of charge of course!
Is parking available at Zoku Paris?
Taking your own car? We don't offer parking in our building, but you're welcome to use the Parking Indigo Palais de Justice parking garage, which is close by Zoku Paris. For only €42 a day, store your car safely in the garage and come pay with us on our 8th floor. Staying for longer than 2 days? Ask our Sidekicks for a weekly or monthly pass. Get directions here.
Do you offer airport pick-up?
We’ve partnered with Welcome Pickups to offer you a comfortable and hassle-free ride from the airport to Zoku Paris.
You can directly schedule your ride here. A driver will be ready and waiting for you at Arrivals!
What facilities do you have on-site?
Our rooftop Social Spaces on our 8th floor offer a warm welcome and include our Kindred Spirits bar, Living Room, The Living Kitchen, co-working spaces, meeting rooms (one of which is a Game Room!), an Event Space, a Music Corner, and a stunning terrace.
In addition to that, we have a Locker Room, Launderette, guest pantry on each floor (which have extra kitchen utilities) and a Changing Room, where you can freshen up while you wait to check-in.
Do you have a gym?
Yes, we have a gym on our 8th floor. Just use your key card to access it!
Can I do my laundry at Zoku Paris?
We have a Launderette with professional laundry equipment, geared to wash (almost) all that needs cleaning. It’s located in our basement (floor -1).
Just pay directly at our machine or by downloading the appwash by Miele.
Professional dry cleaning and even a tailor are available upon request.
Can I rent bikes when I'm there?
You can rent stylish-looking bikes at Zoku and experience the city like a true local.
Bike rental rates start at €22,00 per day incl. insurance.
Rent your bike through our pre-arrival which you should receive a few days before your stay or by asking a Sidekick on our 8th floor.
I've forgotten to pack my toothbrush, hairbrush and floss. It's 23:00 and I'm totally exhausted. Help!
No worries, you can shop for basic items in our (Almost) Everything Station on our 8th floor – at honest prices of course!
Are Zoku staff available in the evening?
Zoku is staffed 24/7, which means that you can reach out to our Sidekicks at any time for support.
Just head to our Social Spaces on the 8th floor or dial 0 on your Loft phone to contact them.
Do you have any recommendations or insider tips for Paris?
If there’s anybody who’s got the local lowdown, it’s us! Check out our map with the city’s best hotspots.
Didn’t find what you were looking for? Just ask a Sidekick on our 8th floor for additional tips!
I'd like to receive a package. How does that work?
You can have your package sent to Zoku prior to or during your stay. In order to make sure the package gets into the right hands, it is crucial to write the ‘ship-to’ address including your reservation number for confirmation. The proper mailing address to be used for the shipment of boxes or other parcels to Zoku is as follows:
Zoku Paris
The name on your reservation and confirmation number (this is crucial!)
28 Avenue de la Porte de Clichy
75017 Paris
France
T: (Your phone number)
Please inform us when you are expecting a package by sending an e-mail to helloparis@livezoku.com or calling +33 1 86 261 067.
Upon receipt, parcels are placed in Zoku’s receiving room. When your package is received before its intended arrival, a message is added to your reservation as a reminder upon check-in. You can contact one of our Sidekicks in order to collect your mail.
If we receive your package during your stay, one of our Sidekicks will try to give call your Loft.
For safety reasons, Zoku will not accept any packages, letters, including concert tickets after check-out. We cannot be held responsible for lost or damaged goods.
I'd like to send a package. How does that work?
You can easily send a package from Zoku Amsterdam.
The only thing you’ll need to do is to contact one of our Sidekicks to arrange a pickup time for your parcel!
I've lost something. Can you help?
We will do our best to reunite you with your lost item.
Simply head to iLost and search for your item. After just a few steps you will be (hopefully) reunited with your beloved! Unfortunately, we cannot hold onto your item for longer than a month.
Eat & Drink
What are your restaurant's opening times?
Breakfast
Mon – Fri 07.00 – 10.00
Sat – Sun 08.00 – 10.30
Brunch
Sun 11.30 – 14.30
Lunch
Mon – Sat 12.00 – 14.00
Dinner
Mon – Sun 19.00 – 22.00
What do you serve for breakfast, lunch, brunch and dinner?
Breakfast (Mon – Fri 07.00 – 10.00, Sat – Sun 08.00 – 10.30):
Grab anything you’d like off our Kitchen Table buffet. Coffee, tea, and juices are included.
Brunch (Sun 11.30 – 14.30):
Whether you’re a serial bruncher or you’re just in the mood for something light, our à la carte brunch has got something for everyone. Just stop by on any Sunday and enjoy!
Lunch (Mon – Sat 12.00 – 14.00):
Our Kitchen Table features an array of healthy and delicious dishes that change daily. You’ll only know what you’ll be having once you arrive, but you can count on a delightful selection of salads, soups, protein options and fresh bread every day.
Dinner (Mon – Sun 19.00 – 22.00):
Combining his own passions and background, Head Chef Guillermo Donoso has curated our new dinner menu. Experience fresh French flavors fused with South American love right in the comfort of our buzzing rooftop.
These are subject to change, so always make sure to check out our Eat & Drink page for the most updated menus and times.
I'm arriving in the middle of the night and I'm starving! Can I grab a bite to eat?
No worries, our Ooh là là Cheese & Charcuterie Shop has got you covered!
Located next to our kitchen and open 24/7, this is just the place to grab a quick bite to eat before you head off to sleep.
I've got a date and I want to show off my cooking skills, but I need more kitchenware. What should I do?
At Zoku we know that the way to a person’s heart is through their stomach! Find additional kitchen utensils for all your date needs in the Pantry at the end of every Loft floor.
What are your bar opening times?
Mon – Sun: 07.00 – 23.00
What do your serve in your bar?
Whether it’s enjoying an energy boosting coffee in the morning, or treating yourself to a delicious spritzer after a long day’s work, our Kindred Spirits Bar in Paris has everything you’ll need!
Come grab a drink in one of our cozy indoor spaces or explore our outdoor green terrace.
Check out our full menu here.
Can I charge my food and drink on my Loft's account?
Upon authorization of your credit card, you can opt to charge food and drinks on your Loft’s account.
Work & Meet
Where can I work at Zoku Paris?
We offer plenty of communal working spaces on our rooftop to our Residents and members.
Not a Resident or a member? You can buy a Day Pass at the bar for €39 including lunch, or learn more about becoming a member here.
Just coming over to catch up with a friend or a colleague? No need to buy a Day Pass! There’s always a spot to squeeze in and have a chat in our Living Room.
I'd prefer working in my Loft. Do you have office supplies?
The Zoku Loft is equipped with some basic office supplies, like a paper roll, a pencil, scissors, tape dispenser, perforator and stapler.
In case you need more office supplies, you can book an additional Office Toolbox that includes a printer, notebook, pens, post-its, elastic bands, paper clips, colored markers, pins, ruler and a de-stapler.
I need to print something. Where can I do that?
You can print and bind small documents in our coworking space on the 8th floor.
For bigger pieces, just ask our Sidekicks about printing services nearby!
I'd like to book a meeting room. How can I do that?
You can scope out our meeting rooms and make a booking directly on our website.
Got questions or specific needs? You can also contact us by sending an email to meetparis@livezoku.com or by calling us at +33 1 86 261 068 (between 8.00 and 18.30).
If you are currently staying with us at Zoku, please ask a Sidekick for help, and they’ll get you sorted!
Besides meeting rooms, do you have other spaces I can use to work?
Zoku offers plenty of coworking spaces for its residents and members.
Not a resident or a member? You can buy a Day Pass at the bar for €39 including lunch, or learn more about becoming a member here.
Just coming to catch up with a friend or a colleague? No need to buy a Day Pass. There’s always a spot to squeeze in, grab a drink, and be social at Zoku.
I would like to plan an event at Zoku Paris, whom should I contact?
How exciting! You can submit information about your event by clicking the "Book now" button at the top right and choosing "Meet". We’ll get back to you as soon as we can.
Got questions or specific needs? You can also contact us by sending an email to meetparis@livezoku.com or calling us at +33 1 86 261 068 and we’ll be happy to help!
Do you have AV equipment?
Yes, all of our meeting rooms are equipped with a TV screen that you can easily connect to with an HDMI cable or Airtame.
Presenting to a large group? Our Event Space has a larger variety of audiovisual equipment. Please reach out to meetparis@livezoku.com with your request and we’ll be happy to help!
We connect with your mission and we'd love to partner with Zoku. Who can I reach out to about a potential partnership?
We’d love to hear from you! Drop our Sales Manager Elise an email at elise.valette@livezoku.com and she’ll take it from there.
We'd like to host an offsite at Zoku. What are our possibilities?
We love helping global and remote teams come together in-person and connect! Just send in your request to our Meeting & Events team at meetparis@livezoku.com and we’ll take it from there.
I heard you offer company retreats. How can I organize one for my team?
We’d love to host your next company retreat! Drop our Meeting & Events team an email with your request at meetparis@livezoku.com and they’ll take it from there.
Other Info
I'd like to write about Zoku Paris. How does it work?
We’re delighted! You can request more information on our Press page and our PR team will get back to you shortly. Happy writing!
I'd like to work for Zoku Paris. How can I apply?
We’re happy to hear that you’re interested! Check out our Jobs page for open positions at Zoku Paris. Alternatively, you can send an open application with your CV and a motivation letter to talent@livezoku.com.
How can I stay in the loop about upcoming offers, news and events?
For overnight offers, check out our Offers page.
For upcoming events, check out our Events page.
For news, follow us on Instagram and LinkedIn or sign up for our newsletter.
I'm interested in setting up a community partnership with Zoku Paris. Whom should I contact?
That’s exciting to hear! You can contact our Community Manager, Özgür Özgencer.
He'd love to get to know you and understand how your brand can strengthen our community. You can reach him at ozgur@livezoku.com.
Booking & Payment
Can I add another person to my booking?
The Zoku Loft and Zoku Loft XL can host two people at most.
If you’d like to bring a roommate along with you, we’ll charge an additional city tax of €2,88 per person, per night.
Please note that we cannot place an extra bed in our Lofts, but you can rest assured that you’ll be extra comfortable in our King Size beds.
Just give us a call on +33 1 86 261 067 or send an email to helloparis@livezoku.com and we’ll be happy to help!
I'd like to book several rooms. How can I do that?
If you’re looking to book 5 rooms or more, please send in your request to us at helloparis@livezoku.com and we’ll find the best rate for your needs!
If you’re looking to book less than 5 rooms, you can do so through our website.
Do I need to pay online for my booking?
If you book a non-refundable rate, you have to pay upon booking. Please note that we will charge a 25% deposit for any stays of 5 nights and longer, 3 days prior to arrival.
A credit card guarantee is sufficient for flexible rates.
For all details regarding payments, check out our Terms & Conditions.
What kind of payment methods does Zoku Paris accept?
Besides accepting all major credit cards, Zoku Paris also accepts cash payments.
Can I pay in advance for my stay?
Yes, for some rates you can choose to pay beforehand.
When choosing a non-refundable rate, you’ll be asked to pay for your entire stay upon booking.
When booking a flexible hotel stay (up to 4 nights), you’ll be asked to pay for your booking upon check-in.
For short (5+ nights) and long stay rates (28+ nights), 25% of your stay is deducted 7 days before your arrival.
If you wish to pay for your booking in advance, this is possible as well! Please send an email to helloparis@livezoku.com with your booking number to request a secure payment link.
For all details regarding payments, check out our Terms & Conditions.
How long in advance can I alter my booking?
Staying up to 4 nights? You can alter your booking free of charge up to 24 hours prior to arrival.
Staying longer? Please let us know no later than 7 days prior to your arrival.
Please note: Changes in date, Loft type, or number of nights can lead to different rates and are subject to availability.
For group bookings and non-refundable rates alternative rules apply, which can be found in our Terms & Conditions.
To be sure what rules apply to your booking, login to your personal Zoku account.
How long in advance can I cancel my booking?
Staying for 1 – 6 nights? Cancel up to 24 hours prior to our check-in time (15:00).
Staying for 7 – 27 nights? Cancel up to 72 hours prior to our check-in time (15:00).
Staying for 28+ nights? Cancel up to 7 days prior to our check-in time (15:00).
For group bookings and non-refundable rates, alternative rules apply, which can be found in our Terms & Conditions.
To be sure what rules apply to your booking, login to your personal account on our website. You can review, cancel and alter your booking through your personal account as well.
Do I have to pay a security deposit for my stay?
Upon your arrival, we'll ask you to pay the local tourist tax (2,88 p.p. per night) and a €1 deposit.
How much is the local tourist tax in Paris?
The local tourist tax in Paris is €2,88 per person per night.
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