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What is Zoku?

Facilitating global living and working for the traveling professional, Zoku, is a home-office hybrid, also suitable for long stays, with the services of a hotel and the social buzz of a thriving neighborhood. Zoku is a relaxed place to live, work and socialize with like-minded people while getting wired into the city.

What does Zoku mean?

Zoku is a Japanese word for Family, Tribe or Clan. In the 90’s in Japan, it used to be a cultural movement, where people with the same lifestyle live together.

Who is Zoku for?

Zoku has been designed for global nomads: international entrepreneurs, self-employed professionals, project managers, management consultants and free movers-and-shakers. They share entrepreneurial interests and are curious and open-minded. They can be individuals as well as groups like project teams, incubators, start-ups and due diligence teams.

What is the Zoku Loft?

The Zoku Loft is an ideal base of operation, offering all the comfort and efficiency you need. It is a spacious micro apartment for both living and working.

Setting a new standard in intelligent use of space, the Zoku Loft can be personalized and comes with all the necessary residential and business facilities. In a regular hotel room or studio apartment, the bed is always the most dominant object, while here the kitchen table is the paramount centre for laptops or candles and a bottle of wine. In the Zoku Loft, the sleeping area can be screened off to make it cozy, business-like or something in between.

Check-out all facts about our Zoku Lofts here.

How many Zoku Lofts do you have in Amsterdam?

We have 70 Zoku Lofts and 55 Zoku Loft XL’s and a few specials, offering 133 Lofts in total.

How big are the Zoku Lofts?

We have two main loft types and a few special room types. Our Zoku Loft is 24m2 / 258ft2 , and our Zoku Loft XL is 30m2 / 323ft2. Zoku has a few special room types as well: the Zoku Loft XXL is a two bedroom, two bathroom loft of 46 m2 / 495ft2 and is wheelchair-accessible. The Zoku Room measures 16m2 / 172ft2 and can connect to a Zoku Loft XL. The Zoku Bunk is a compact 13m2 / 140ft2.

Do I need to pay online for my booking?

A credit card guarantee is sufficient. For all details regarding payments check out our Terms & Conditions.

Can I pay in advance for my stay?

Yes, for some rates you can choose to pay beforehand. When choosing a non-refundable rate, you pay for your entire stay upon booking. By booking a flexible hotel stay (up to 4 nights), you pay for your booking upon check-in, while for short and long stay rates (above 4 nights), 25% of your stay is deducted 7 days before arrival. For all details regarding payments check out Terms & Conditions.

Do I have to pay a security deposit for my stay?

Valid credit card details are asked to hold an authorized amount as a security deposit during your stay.

How long in advance can I alter my booking?

You can alter regular bookings without fees up to 7 days prior to arrival, or for our flexible stays, up to 24 hours prior. Please note: Changes in date, Loft type, or number of nights can lead to different rates and are subject to availability. For group bookings and non-refundable rates alternative rules apply, which can be found in our Terms & Conditions. To be sure what rules apply to your booking, login to your personal Zoku account.

How can I cancel or alter my booking?

You can review, cancel and alter your booking by logging into your personal Zoku Account on our website, or via the Zoku App.

How long in advance can I cancel my booking?

Regular hotel rates (up to 4 nights stay) can be cancelled up to 24 hours prior to arrival. Longer stays can be cancelled without charge up to 7 nights prior to arrival. For group bookings and non-refundable rates, alternative rules apply, which can be found in our Terms & Conditions. To be sure what rules apply to your booking, login to your personal account.

What kind of credit cards does Zoku accept?

Zoku accepts all major credit cards.

What kind of other payment methods does Zoku accept?

Next to accepting all major credit cards, Zoku accepts PayPal and iDeal as payment methods for non-refundable bookings.

I want to book several rooms. How can I do that?

While booking, you can always add an extra room after you booked the first one. However, in case you need more than one room you can also write us at hello@livezoku.com or call +31 (0) 20 811 28 11.

Where are you located?

Our first location is in Amsterdam. The building is very centrally located on Weesperstraat, in the Eastern canal district. This is only a 3-minute walk away from public transport hubs (metro, tram and bus) and close to all the important business and leisure areas. It is also within cuddling distance from many important educational institutes, culture, shops and entertainment.

How do I get to Zoku Amsterdam?

It’s very easy to get to Zoku Amsterdam, whether you are traveling by car, plane or public transport. For specific directions, check out our Location Page.

At what time can I check-in?

When checking in via the Zoku App, we will conveniently let you know when your Zoku Loft is ready for you. You can expect your Loft to be ready by 15:00 PM the latest.

How can I check-in at Zoku Amsterdam?

On the day of arrival, you can check in online or via the Zoku App and will also have the option to use this as your key – now, that’s what we call efficient! There’s also a self check-in kiosk available for you to do a speedy check-in upon arrival. Prefer a more personal way? We’d love to welcome you ourselves on the 6th floor’s Social Spaces and help you further.

I am arriving early. Can I store my luggage or other belongings?

No Problem: We have spacious lockers available to safely store your luggage. If you need to store it just before checking in or after checking out for the day, we don’t charge a thing! After that, it’s €6 per day. For freshening up before hitting the town, you can use our Changing Room; a place to have a shower, change your clothing or just checking your make-up if your Loft is not available yet.

At what time do I have to checkout?

If the day has come for you to leave us, regular checkout time is 11:00 AM. Reluctant to leave your bed? Via the Zoku app you can quickly check available late checkouts, arranging departure to either 12:00PM (€25) or 14:00 PM (€50) with only one tap of a finger!

How can I checkout at Zoku Amsterdam?

You can checkout online, via e-mail or with the Zoku App where you can review your bill at the same time. Prefer the personal way? Checking out with a sidekick on our sixth floor is not a problem.

I want to stay a bit longer in town after checking out. Can I store my luggage or other belongings?

No Problem: We have spacious lockers available at extra charge to safely store your luggage. For freshening up before starting your travels, you can use our Changing Room; a place to have a shower, change your clothing or just checking your make-up after you have checked out of your Loft.

Do you offer airport pick-up?

While Zoku does not offer airport pick up, we do have our transport partners from Taxi Electric who are always ready to give you a ride (call them at: +31 88 100 4444, or book a taxi with a discount here).

For how long can I stay at Zoku?

You can stay with us as long or short as you like, but beware, hanging out in our social spaces might cause some separation anxiety. We always say: the longer you stay, the more you get out of it.

My company would like to have its employees stay at Zoku. Whom should I contact?
For contracts, you can fill in the form on our Contact Page.
Can I rent bikes when I’m there?

You can rent stylish-looking bikes at Zoku, taking you in your own pace around town. The longer you stay, the further you go: booking a bike for a longer time will give you better prices. Bike rental starts at €10 per day. Ask a Sidekick at the 6th floor and they’ll help you out with renting one.

Where can I get tickets for public transport?

In Amsterdam you can easily travel via public transport with a so-called “OV card”. These are available at every metro stop and train station. You can buy and re-load these cards to use them during your entire stay for metro’s, trams, buses and trains. Single tickets are also available, but you will be charged a little extra.

Where can I find the cool local highlights of Amsterdam?

We have a great local guide with hotspots of Amsterdam. You can also check out our Pinterest for more of these lovely local hotspots. Feel free to make any suggestions of cool places you know of! We are currently working on a social agenda with events and happenings in and around Zoku Amsterdam. This will be posted on our website before we open, so stay tuned!

How often does my Loft get cleaned?

If you stay for a few days (up to 7), cleaning is done every other day. For longer stays the cleaning is done weekly. Additional (weekly) cleaning can be easily arranged when making a booking or later on via the Zoku app when desired. Even arranging a quick extra cleaning if you need to erase evidence of last night’s party is not a problem at Zoku! At the end of your corridor, you can also find our guest pantry, which includes any extras you may need in between cleaning; extra towels, plates, glasses, blankets and more!

Is Zoku staff present during the evening?

Yes, Zoku is staffed 24/7, which means you can find them at any time in the social spaces and reach them by phone, even if you’re still living in different time zone.

Do you have rooms with twin beds?

Zoku does not have any rooms with Twin Beds but you can use the Zoku Bootstrap rooms which have bunk beds. In order to check availability and book one of the Zoku Bootstrap rooms please contact us via this e-mail: hello@livezoku.com or call +31 (0) 20 811 28 11.

Are there rooms that allow disabled access?

Yes, we have one of our Zoku Lofts XXL with wheelchair access.

I'm moving my business to Amsterdam. What should I do?

You can register your business at Zoku as a company address for the time you’re staying at ours. In order to do that, you can contact one of our Sidekicks who will help you with the registration process.

I'm receiving a package. What should I do?

You can have your package sent to Zoku prior or during your stay. In order to make sure the package goes into the right hands, it is crucial to write the ‘ship-to’ address including your reservation number for confirmation. The proper mailing address to be used is for the shipment of boxes or other parcels to Zoku is as follows:Zoku Amsterdam
The name on your reservation and confirmation number (crucial)
Weesperstraat 105
1018 VN Amsterdam
The Netherlands
T: ……………………… (your phone number)

Please inform us when you are expecting a package by sending an e-mail to hello@livezoku.com or call 020 – 8112 811.

Upon receipt, boxes and parcels are placed in Zoku’s receiving room. When your package is received before arrival, a message is added to your reservation as a reminder upon check-in. You can contact one of our Sidekicks in order to collect your mail. If we receive your package during your stay, one of our Sidekicks will inform you via the Zoku app for pick-up. Please make sure that you download the Zoku app in order to communicate easily with our Sidekicks for pick-up. For safety reasons, Zoku will not accept any packages, letters, including concert tickets after check-out. We cannot be held responsible for lost or damaged goods.

I'm sending a package. What should I do?

You can easily send a package from Zoku Amsterdam. The only thing you have to do is to contact one of our Sidekicks, they can help you request a pickup time for your parcel.

I want to read a book. Where can I find a library?

Our living room at the 6th floor has a library with inspiring reading, the latest news and best bedtime stories.

I have feedback, whom should I contact?

In case you have any feedback please do share it with us! Our Sidekicks on the 6th floor are always there to help. You can also contact us directly on 020 811 2 811 or e-mail us on hello@livezoku.com.

What about children? Can I stay at Zoku with my family?

As Zoku is a working-living hybrid, we are not ideal for children. If your family is in town, we do have baby cots available (age 0 – 3) and also can provide foldaway children’s mattresses (age 4 – 12) upon request at a surcharge. Please note: the Zoku Loft and Bunk cannot accommodate children and infants, but the Zoku Loft XL and the Zoku Loft XXL can accommodate a maximum of one infant or child.

What facilities do the Zoku Lofts offer?

Our Zoku Lofts include all the necessary residential and business facilities, offering all the comfort and efficiency you need. Check out our Stay Page for a detailed overview of all facilities per Zoku Loft type.

Besides the Zoku Loft, what are your facilities?

We have 500m2 / 5382ft2 of Social Spaces. The Social Spaces offer a warm welcome bar, a living room, a living kitchen, co-working spaces, meeting rooms and tailored retail, which is well stocked to cater all practical needs of Zoku’s international mix of residents.

In addition to that, we’ll have a Treatment Room, a Game Room, Music Corner, Locker Room, Launderette, Guest Pantries (which have extra kitchen utilities) and a Changing Room where you can take a shower after a long flight when your room is not ready yet for check-in.

Do you have a gym?

We don’t believe in hotel gyms tucked away in a basement somewhere. To make sure you can stay (or become) really fit, Zoku partnered up with High Studios, a gym in our building on the ground floor. Just go out through our main exit and take a right, it’s the big glass corner at the road that goes underneath the building. You can join these intense, 45 minute, HIIT classes, no contract needed. Your first lesson is €10 and if you show your Zoku App, you’ll get a special Zoku discount for your next lessons (€12,50 instead of €18 per class). We also plan a range of healthy activities for you to join, such as bootcamps and pre-work yoga classes for example, which you can find in the community events section on our website. We also have a contract with Vondelgym, which allows our residents to have monthly membership for €55. It’s a month to month membership, so you are free to cancel whenever you wish. Simply show your key / membership at the Vondelgym desk and you can sign up!

Do you have a treatment room?

Zoku has a treatment room where specialists from Amsterdam offer a range of massages and beauty treatments to get you fresh on your feet, completely relaxed or whatever your need might be. Currently, this treatment room is located in the staircase between floor 0 and 1. To take a look at our treatment menu or to book a treatment, visit https://livezoku.com/treatment-room/.

Is there Wi-Fi at Zoku?

Wi-Fi is practically one of our basic needs next to food and water, and we take this very seriously at Zoku. We make sure you have the best, most stable Wi-Fi connection there is – free of charge of course.

Will there be parking available at Zoku Amsterdam?

Yes! Zoku offers 21 parking spaces, including 2 charging points for electric cars, and parking space for bikes & scooters. These parking spaces are easily accessible and located right behind Zoku on Weesperstraat and are offered to Zoku Residents at a significant discount compared to Amsterdam standards (the price starts at €30 per day and long & shortstay discounts apply). Please note: there are only 21 of these sweet spots and we do not reserve or pre-book spaces.

How do I get to Zoku from the Airport?

Very simple, there are two different options:

Option 1) At Schiphol Airport, take the train to Amsterdam Centraal Station (this is also a stop for trains going towards Amersfoort or Lelystad Centrum). From Centraal Station take Metro 51 (direction Westwijk), Metro 53 (direction Gaasperplas), or Metro 54 (direction Gein) to the Waterlooplein Metro Station (2 stops). From there it’s a 3-minute walk to Zoku down Weesperstraat, direction Weesperplein. The trip will take you around 30 to 40 minutes.

Option 2) At Schiphol Airport, take the train to Amsterdam Zuid station (this is a stop for trains going towards Weesp, Utrecht Centraal, Amersfoort Schothorst, Almere Oostvaarders or Enschede). There, take Metro 51 (direction Centraal Station) to Weesperplein Metro Station. From there it’s a 3-minute walk to Zoku down Weesperstraat, direction Waterlooplein.

Will there be parking available for (larger) events at Zoku Amsterdam?

If you require a larger number of parking spaces, there is a parking garage nearby at Waterlooplein, just a few minutes’ walk away from Zoku. It is called ParkKing Waterlooplein and has 180 parking spaces.

Can I do my laundry myself? And do you have dry cleaning service available?

We have a Launderette with professional laundry equipment, geared to wash (almost) all that needs cleaning. It’s located in our basement (floor -1). Coins for the machines are available at the bar (6th floor). We do not provide irons in our Lofts, but you can find them in our Laundrette on floor -1. Professional dry cleaning and even a tailor are available as well.

It's 6am in the morning. Where's my coffee?

We have a Coffee Bar at the 6th floor that is open from 7:00 until 23:00h during the week and until 1:00 on Friday and Saturday night. You can enjoy barista-made coffee or come here for a heart-warming cup of tea, continental breakfast and pastries to-go or in-house. Not feeling very social? There’s a Nespresso machine in your Loft that can help give you that extra kick you might need in the morning.

Long day...I need a refreshing cold beer. Where should I go?

A fine selection of beers is available at our Beer Bar on the 6th floor. The Beer Bar is the place to come together while enjoying a drink and a small savory snack. These snacks are mostly local and served on platters designed to share.

I want to change the art in my room. What should I do?

You have the freedom to personalize your Loft by switching the existing art on the wall with other pieces. Next to the elevator on each of the Loft floors, you can borrow and/or swap art (also from local artists) upon preference. You can find the art swapping station at the end of each corridor which has plenty of artsy choices.

I’ve forgotten to pack my toothbrush, hairbrush and floss. It is 23:00, and I am totally exhausted. Help!

No worries, you can shop for basic “i-forgot-to-pack-these” items in our (Almost) Everything Store and Vending Machine (6th floor) – at honest prices of course.

It's raining outside, and I want to watch a movie, but not alone in my Loft. What should I do?

We have the perfect place for you. In our cozy TV & Game room on the 6th floor you can enjoy exciting movies and great company to boot.

What else happens in the TV/Game Room?

Besides watching movies you can also play with our Wii U, or go analog with fun board games. We are regularly organizing game or movie nights, to make sure no one will ever get bored. If you feel like meeting in an untraditional meeting room, the Game Room can also be rented as such.

Are pets allowed?

Pets are allowed on our terrace and in our living room and co-working space, but not in our Lofts or Living Kitchen. Please note: We do have to charge a deep-clean fee of at least €100 if you do decide to have your pet sleep over in your Loft. (service dogs are allowed)

Am I allowed to smoke inside?

As per Dutch law, it is not allowed to smoke inside any building. But don’t worry: we do have a lovely rooftop terrace where smoking is allowed and accompanied by a stunning view. We would like to stress though that drug use, possession, and selling of any kind is strictly prohibited on Zoku’s premises. Please note: We do have to charge a deep-clean fee of at least €250 if you do decide smoke in your Loft.

I miss my guitar, and I want to play some music. Where can I go?

Feel like jamming? We have a Music Corner at Zoku. There you can find a selection of instruments, including a guitar, keyboard, percussion instruments and the good old triangle for those who mostly just like to watch and enjoy. Go to the 6th floor and find your band. All you really need is a big load of enthusiasm and a vague sense of rhythm.

I lost or forgot my stuffed Teddy at Zoku. Will I ever see him again?

We will do everything to bring you back together. Simply click on the iLost button on our website and search for it. All lost items will be entered and will be visible immediately after we’ve found them. After only a few steps you will be reunited with your beloved teddy again! (Unfortunately, we can only keep your teddy for a month before we’ll have to clear space for someone else’s.)

iLost logo
What are Zoku’s breakfast options?

As breakfast is the most important meal of the day, we wouldn’t want you busy bees to miss it! We serve some great breakfast options. The Coffee Bar is the place for a delicious barista-made coffee, a heart-warming cup of tea and continental breakfast to go or in-house. In the Living Kitchen we serve healthy options, sweet options, egg dishes and more delicious breakfast options.

What are the breakfast times?

International buffet:
07:00 – 10:00 (weekdays)
Weekend Brunch:
08:00 – 14:00 (weekends)
Continental / to go breakfast:
6:00 – 13:00

What about lunch and dinner?

The Living Kitchen serves daily lunch and dinner: simple, fresh and healthy dishes to enjoy together with other Zoku Residents. Fancy a quick bite or something for on the go? Grab & go food and beverage items are available 24/7 at our (Almost) Everything Store. Even a vending machine is in place to satisfy a cheeky craving for a candy bar at any time. Feeling like cooking yourself? Extra cooking equipment is available in the Pantry to create a delicious meal in your own Zoku Loft!

Lunch:
12:00 – 14:00
Dinner:
18:30 – 22:00

I’m arriving in the middle of the night at Zoku and I am hungry. Anything I can get to eat?

No worries, our (Almost) Everything Store and Vending machine can help you out: from a candy bar to wine and an instant dinner, we’ve got your back 24/7, no matter what time zone you’re currently still in!

I have a date, and I want to show my cooking skills but I need more kitchenware. What should I do?

At Zoku we know that love goes through the tummy. We have additional kitchen utensils available for your use in the Pantry which is situated on every Loft floor.

I want to cook with my neighbors, but my kitchen is not big enough. What should I do?

You can use the Kitchen Dialogue room based upon availability. In case you want to make a reservation you can always go to one of our Sidekicks to request a time.

Can I charge my food and drink on my room account?

Yes, upon authorization of your credit card you can opt to charge food and drinks on your Loft account. You can also keep track of your spending on your Bill Viewer via the Zoku app.

I want to book a meeting room. How can I do this?

You can scope out our meeting rooms here and make a reservation straightaway on your own if you fancy. You can also contact us directly by sending an email to bettertogether@livezoku.com. If you are currently staying with us at Zoku, please ask a Sidekick for help, and they’ll get you sorted!

Besides the Meeting Rooms, do you have other spaces I can use to work?

Zoku offers plenty of communal working space for its residents and members. Not a resident or a member? You can buy a day pass at the bar for €25 including lunch (€10 after lunch ends at 14.00), or learn more about becoming a member at workzoku.com. You can work solo or together in the Co-working Areas, or join in on any of our long, communal tables and comfortable nooks in our Social Spaces. They can handle everything from writing reports to creative brainstorm sessions – you can even 3D print your next prototype. The Wi-Fi is stable, high-speed and free everywhere.

Just coming to catch up with a friend or a colleague? No need to buy a day pass. There’s always a spot to squeeze in and a chance to be social at Zoku.

I would like to plan an event at Zoku Amsterdam, whom should I contact?

You can share and submit some information about your event here. Alternatively, contact us at bettertogether@livezoku.com or call us at +31 20 811 28 12 for further information.

Do you have teleconferencing facilities?

Yes, all Zoku meeting rooms are equipped with live streaming audio and visual equipment. You can easily connect all your devices and share your content on the large meeting room screen without messing up the layout of your presentation.

I see you offer a secretarial service. How can I make use of that?

Having trouble keeping up your busy head with all the chores you have to do? No worries, we’ve got your back! Our partner Headroom can help you get the perfect virtual or non-virtual assistant. Check out what Headroom can offer here.

I need to print something. Where can I do this?

You can print and bind small documents in the co-working space. You can also 3D print your latest prototypes (or a funky earring for that neighbor you met last night). For bigger pieces, you can use discounted services from our neighbors downstairs at Multicopy. Their pricelist can be viewed in the Co-working Spaces or check her
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I'd prefer working in my Loft, do you offer any office supplies?

The Zoku Loft is equipped with some basic office supplies, like a paper roll, a pencil, scissors, tape dispenser, perforator and stapler. In case you need more office facilities you can book an additional Office Toolbox that includes a printer, notebook, pens, post-its, elastic bands, paper clips, colored markers, pins, ruler and a de-stapler.

I would love to work for Zoku Amsterdam. Whom should I contact?

We’re happy to see you are interested, you can first take a look at our Join the Team page for open positions at Zoku Amsterdam, or send your CV and motivation to talent@livezoku.com for an open application.

Can you guys keep me up-to-date with any progress made?

Yes of course! Just sign up to our newsletter or like us / follow us on social media. You can find the newsletter sign up and social media links in our footer on the bottom of every one of our website pages.

I want to write an article about Zoku, how does it work?

That’s fantastic! You can request more information on our press page and our PR team will get back to you shortly. Happy writing!

I have a cool location for Zoku. Who should I contact?

Great! Submit your ideas and, if selected, we’ll make sure it’s worth your while. Shoot us an email at: grow@livezoku.com. In addition, have a look at our Global Rollout page.

When will you open new locations in London, Paris, etc?

We are currently working on it with our Rollout team. We are striving to open at least 5 locations as soon as possible. If you have any suggestions regarding possible locations, please send an e-mail to grow@livezoku.com. We are looking into cities such as London, Paris, Berlin, Barcelona, Vienna and Copenhagen. For more information please visit our Global Rollout page.

I tried to click something on the website, but it doesn’t work?

Thank you for pointing that out to us. Since Zoku is in constant BETA mode, we’ll get on it directly with our web developer. If you’re so inclined, shoot us an e-mail at hello@livezoku.com with the issue(s).

I would be interested in setting up a community partnership with Zoku. Who should I contact?

Fantastic! You can contact our Community Lead, Veerle Donders, she’s always excited to meet new people and tie them together into Zoku’s web of amazing partners. Give her a shout at veerle@livezoku.com!

Can I reach Zoku Amsterdam by phone?

You can reach us by calling +31 20 811 2811 during business hours (09:00 – 17:30, UTC+01:00) or simply send us an e-mail at hello@livezoku.com and we’ll get back to you shortly!

What does Zoku do in terms of sustainability?

At Zoku, we see including sustainability into your daily operations as common sense as well as common business practice. We have a Gold GreenKey certificate, which means that we comply with the standards set by the official Dutch environmental foundation, “Stichting Keurmerk, Milieu, Veiligheid en Kwaliteit”. Next to attaining this well-known certificate, we go way beyond the normal standards of sustainability within the hotel industry. Curious? Find out more on our Sustainability page.

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Large dining events at Zoku, group dining at the living kitchen in Amsterdam