{"id":3152,"date":"2023-01-18T18:27:21","date_gmt":"2023-01-18T18:27:21","guid":{"rendered":"https:\/\/livezoku.wpengine.com\/vienna\/?page_id=3152"},"modified":"2026-02-03T16:19:03","modified_gmt":"2026-02-03T16:19:03","slug":"faqs","status":"publish","type":"page","link":"https:\/\/livezoku.com\/vienna\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3152\" class=\"elementor elementor-3152\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-edde6d8 elementor-section-full_width ohm-component-v2_HeroImage elementor-section-content-bottom elementor-section-height-default elementor-section-height-default\" data-id=\"edde6d8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c6b5cc\" data-id=\"7c6b5cc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-42945f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42945f7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0a4f815\" data-id=\"0a4f815\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-074bd09 ohm-heading animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"074bd09\" data-element_type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;2&quot;,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:&quot;50&quot;,&quot;end&quot;:&quot;100&quot;}},&quot;motion_fx_opacity_effect&quot;:&quot;yes&quot;,&quot;motion_fx_opacity_direction&quot;:&quot;in-out&quot;,&quot;motion_fx_opacity_level&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;9&quot;,&quot;sizes&quot;:[]},&quot;motion_fx_opacity_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:&quot;50&quot;,&quot;end&quot;:&quot;100&quot;}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;150&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Got Questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14a1dc3 ohm-heading ohm-extra-big-margin-bottom animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"14a1dc3\" data-element_type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;2&quot;,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:&quot;50&quot;,&quot;end&quot;:&quot;100&quot;}},&quot;motion_fx_opacity_effect&quot;:&quot;yes&quot;,&quot;motion_fx_opacity_direction&quot;:&quot;in-out&quot;,&quot;motion_fx_opacity_level&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;9&quot;,&quot;sizes&quot;:[]},&quot;motion_fx_opacity_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:&quot;50&quot;,&quot;end&quot;:&quot;100&quot;}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;300&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We've got all the answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1aaebab elementor-section-full_width ohm-component-v2_IntroTextSection ohm-remove-padding-bottom elementor-section-height-default elementor-section-height-default\" data-id=\"1aaebab\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a220e0\" data-id=\"8a220e0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4e4f5fb ohm-inner elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"4e4f5fb\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:&quot;100&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-68a4a75 ohm-btn-wrap\" data-id=\"68a4a75\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b59aa3 ohm-heading ohm-divider ohm-center ohm-mobile-center ohm-bottom-spacing-big ohm-add-animation ohm-thick-divider elementor-widget elementor-widget-heading\" data-id=\"3b59aa3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5608e00 ohm-heading ohm-sub-heading ohm-bottom-spacing-big ohm-small-margin-bottom animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5608e00\" data-element_type=\"widget\" data-settings=\"{&quot;_animation_delay&quot;:&quot;200&quot;,&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dazed and confused? Discover a treasure chest of information about Zoku Vienna below!\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53412ec9 elementor-section-full_width ohm-advanced-faq-section ohm-big-margin-bottom ohm-remove-padding-top elementor-section-height-default elementor-section-height-default\" data-id=\"53412ec9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34d32ed1\" data-id=\"34d32ed1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-72c3e761 ohm-inner elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"72c3e761\" data-element_type=\"section\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;2&quot;,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:&quot;0&quot;,&quot;end&quot;:&quot;40&quot;}},&quot;motion_fx_opacity_effect&quot;:&quot;yes&quot;,&quot;motion_fx_opacity_level&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;9&quot;,&quot;sizes&quot;:[]},&quot;motion_fx_opacity_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:&quot;0&quot;,&quot;end&quot;:&quot;45&quot;}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:&quot;100&quot;,&quot;motion_fx_opacity_direction&quot;:&quot;out-in&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-29e4c664\" data-id=\"29e4c664\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b4b2d48 ohm-advanced-faq-shortcode elementor-widget elementor-widget-shortcode\" data-id=\"2b4b2d48\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions groupSettings-41__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><h3 class=\"collection-title\">FAQ Page<\/h3><form class=\"search\" onSubmit=\"return false;\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Search\" placeholder=\"Search FAQ\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22 22\">\r\n                        <g fill=\"none\" stroke=\"#171717\">\r\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\r\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\r\n                        <\/g>\r\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><\/form><h3 class='accordion__heading accordion__category'>General Info<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3141\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3141\"\r\n                data-id=\"post-3141\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">WHAT IS ZOKU?<\/div><\/div><div id=\"accordion-content-post-3141\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3141\"\r\n                style=\"background:transparent;\">Facilitating global living and working for the traveling professional, Zoku is a home-office hybrid, also suitable for long stays, with the services of a hotel and the social buzz of a thriving neighborhood. Zoku is a relaxed place to live, work and socialize with like-minded people while getting wired into the city.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3391\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3391\"\r\n                data-id=\"post-3391\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">WHERE IS ZOKU Vienna LOCATED?<\/div><\/div><div id=\"accordion-content-post-3391\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3391\"\r\n                style=\"background:transparent;\">We\u2019re located on Perspektivstr. 6, in the vibrant Leopoldstadt neighborhood, just 10 minutes away by metro from the city center.\r\n\r\nThis district has become the ideal location to escape the busy touristic center of Vienna, while being within walking distance of must-see sights, such as the\u00a0<a href=\"https:\/\/www.wien.info\/en\/sightseeing\/prater\/giant-ferris-wheel-346994\">Wiener Riesenrad (the Giant Ferris Wheel)<\/a>. Just a short walk from public transport lines, it\u2019s the perfect location to get wired into the city and experience Vienna just like a local.\r\n\r\nWithin walking distance of the Vienna University of Economics and Business, the Messe Wien Conference Center, and the iconic Prater Park, Zoku Vienna is a central hub for business travelers, tourists and locals alike.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3392\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3392\"\r\n                data-id=\"post-3392\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">HOW DO I GET TO ZOKU Vienna?<\/div><\/div><div id=\"accordion-content-post-3392\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3392\"\r\n                style=\"background:transparent;\">Whether you are traveling by car, plane or public transport, getting to us is easy. For specific directions, check out our\u00a0<a href=\"https:\/\/livezoku.com\/vienna\/location\">Location page<\/a>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3393\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3393\"\r\n                data-id=\"post-3393\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">HOW CAN I CONTACT ZOKU Vienna?<\/div><\/div><div id=\"accordion-content-post-3393\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3393\"\r\n                style=\"background:transparent;\">You can reach out to us via email at\u00a0<a href=\"mailto:hellovienna@livezoku.com\">hellovienna@livezoku.com<\/a>, by phone at <span style=\"text-decoration: underline\"><a href=\"tel:+43123500610\">+43 123 500 610<\/a><\/span> or through the chat function on our website. Our Reservations team is available from 08.00 \u2013 18.30 from Monday \u2013 Friday and from 09.00 \u2013 17.30 on Saturdays.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3395\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3395\"\r\n                data-id=\"post-3395\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I'D LIKE TO SHARE SOME FEEDBACK. WHOM DO I CONTACT?<\/div><\/div><div id=\"accordion-content-post-3395\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3395\"\r\n                style=\"background:transparent;\">In case you have any feedback, please do share it with us! Our Sidekicks on the 7th floor are always there to listen.\r\n\r\nAlternatively, you can also call us directly at <span style=\"text-decoration: underline\"><a href=\"tel:+43123500610\">+43 123 500 610<\/a><\/span> or e-mail us at <a href=\"mailto:hellovienna@livezoku.com\">hellovienna@livezoku.com<\/a>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3396\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3396\"\r\n                data-id=\"post-3396\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">ARE PETS ALLOWED?<\/div><\/div><div id=\"accordion-content-post-3396\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3396\"\r\n                style=\"background:transparent;\"><p>We love our furry friends! Pets are allowed everywhere except the Living Kitchen.<\/p>\n<p>Read our <a href=\"https:\/\/livezoku.com\/vienna\/pet-pawlicy\/\" target=\"_blank\" rel=\"noopener\">Pawlicy<\/a> here to get the full lowdown.<\/p>\n\n\n<p><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3397\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3397\"\r\n                data-id=\"post-3397\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Are there more Zokus around the world?<\/div><\/div><div id=\"accordion-content-post-3397\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3397\"\r\n                style=\"background:transparent;\">Yes! Besides Vienna, you can find a Zoku in Copenhagen, Amsterdam, and Paris!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3400\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3400\"\r\n                data-id=\"post-3400\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">FOR HOW LONG CAN I STAY AT ZOKU?<\/div><\/div><div id=\"accordion-content-post-3400\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3400\"\r\n                style=\"background:transparent;\">We always like to say: the longer you stay, the further you go. That means you\u2019re welcome to stay with us anywhere from one night to one year. Beware: longer stays may cause some separation anxiety!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3401\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3401\"\r\n                data-id=\"post-3401\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I HAVE CHILDREN. CAN I STAY AT ZOKU Vienna WITH MY FAMILY?<\/div><\/div><div id=\"accordion-content-post-3401\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3401\"\r\n                style=\"background:transparent;\">\r\n<p>As Zoku is a home-office hybrid for business travelers, we are not ideal for children.<\/p>\r\n\r\n\r\n\r\n<p>Our Zoku Loft XL can accommodate just one infant. We can provide baby cots (0 \u2013 2 years old) upon request, but won\u2019t be able to provide an extra mattress for your child.<\/p>\r\n\r\n\r\n\r\n<p>Please note: the Zoku Loft cannot accommodate children and infants, but the Zoku Loft XL can accommodate a maximum of one infant or child.<\/p>\r\n\r\n\r\n\r\n<p><\/p>\r\n\r\n\r\n\r\n<p><\/p>\r\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category'>Lofts &amp; Rooms<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3145\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3145\"\r\n                data-id=\"post-3145\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">WHAT IS ZOKU LOFT?<\/div><\/div><div id=\"accordion-content-post-3145\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3145\"\r\n                style=\"background:transparent;\">The Zoku Loft is a spacious micro apartment suitable for both living comfortably and working efficiently. In a regular hotel room or studio apartment, the bed always dominates. In Zoku, the big kitchen table is the paramount center for either laptops or candles and a bottle of wine.\r\n\r\nEach Loft sleeps two and contains a full living room, kitchen, bathroom and a big kitchen table. You can even personalize your space by choosing your favourite artwork to hang on the walls and inspire you during your stay. The space is an ideal base of operation for living, working and collaborating, offering all the comfort and efficiency you need.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3398\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3398\"\r\n                data-id=\"post-3398\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">HOW MANY ZOKU LOFTS DO YOU HAVE IN Vienna?<\/div><\/div><div id=\"accordion-content-post-3398\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3398\"\r\n                style=\"background:transparent;\">\r\n<p>We have 108 Zoku Lofts and 20 Zoku XLs, as well as a few special room types. In total, Zoku Vienna has 131 Lofts.<\/p>\r\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3399\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3399\"\r\n                data-id=\"post-3399\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">HOW BIG ARE THE ZOKU LOFTS?<\/div><\/div><div id=\"accordion-content-post-3399\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3399\"\r\n                style=\"background:transparent;\">The Zoku Loft is 24m\u00b2 \/ 258ft\u00b2.\r\n\r\nThe Zoku Loft XL is 28m\u00b2 \/ 301ft\u00b2.\r\n\r\nZoku has a few special room types as well!\r\n\r\nThe Zoku Loft with balcony has all the features of a standard Zoku Loft but with a balcony facing the Perspektivstrasse and is 24m\u00b2 \/ 258ft\u00b2.\r\n\r\nThe Zoku Rollercoaster Loft which features a view of the iconic Megablitz is 24m\u00b2\/258ft\u00b2.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3402\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3402\"\r\n                data-id=\"post-3402\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">HOW OFTEN DOES MY LOFT GET CLEANED?<\/div><\/div><div id=\"accordion-content-post-3402\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3402\"\r\n                style=\"background:transparent;\">We do things a little more sustainably at Zoku Paris. Our goal is to keep your room fresh, reduce unnecessary cleaning waste, and respect your private space. That\u2019s why your Loft gets a full cleaning <strong>once every seven nights<\/strong>, just like you\u2019d do at home. We\u2019ll take care of it as long as you\u2019re not inside and there\u2019s no \"Do Not Disturb\" sign on the door. If we can\u2019t clean that day, we\u2019ll try again the next.\r\n<ul>\r\n \t<li><strong>Need an extra cleaning<\/strong>? No worries! You can request this free of charge by dialing \u201c0\u201d on your Loft phone, stopping by in person, or emailing dutyparis@livezoku.com.<\/li>\r\n \t<li><strong>Want to tidy up yourself?<\/strong> The pantry at the end of the hallway is stocked with extra cleaning supplies.<\/li>\r\n<\/ul><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3403\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3403\"\r\n                data-id=\"post-3403\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">ARE THERE ANY ROOMS THAT ARE WHEELCHAIR ACCESSIBLE?<\/div><\/div><div id=\"accordion-content-post-3403\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3403\"\r\n                style=\"background:transparent;\">Yes, we have 3 wheelchair accessible Lofts.\r\n\r\nIf you'd like to book it, please call us at <a href=\"tel:+43 123 500 610\">+<\/a><a href=\"tel:+43123500610\">43 123 500 610<\/a> or email us at <a href=\"mailto:hellovienna@livezoku.com\">hellovienna@livezoku.com<\/a>, and we'll do our best to accommodate your needs.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3404\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3404\"\r\n                data-id=\"post-3404\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">DO YOU HAVE ROOMS WITH TWIN BEDS?<\/div><\/div><div id=\"accordion-content-post-3404\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3404\"\r\n                style=\"background:transparent;\">We don\u2019t have any rooms with Twin Beds but our Lofts have king size beds, offering plenty of room to sleep comfortably!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3405\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3405\"\r\n                data-id=\"post-3405\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">CAN I SMOKE IN MY LOFT?<\/div><\/div><div id=\"accordion-content-post-3405\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3405\"\r\n                style=\"background:transparent;\">Smoking is not permitted in our building.\r\n\r\nIf you wish to smoke, please use our main terrace on the 7th floor or the outside area in front of our entrance.\r\n\r\nSmoking inside the building and triggering the fire alarm will result in a penalty. We\u2019ll charge you a \u20ac500 fine as well as a deep cleaning fee of \u20ac90 for the Loft.\r\n\r\nThanks for smoking outside!<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category'>Checkin &amp; Checkout<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3147\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3147\"\r\n                data-id=\"post-3147\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What time is check-in?<\/div><\/div><div id=\"accordion-content-post-3147\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3147\"\r\n                style=\"background:transparent;\">Our check-in is at 15:00.\r\n\r\n<strong>Arriving early?<\/strong>\u00a0We cannot guarantee an early check-in, but we\u2019ll do our best to have your room ready as soon as possible. In the meantime, you can leave your bags in one of our Locker Room on -1. Just ask a Sidekick on our 7th floor to assist you!\r\n\r\n<strong>Arriving late?<\/strong> No worries, we\u2019re open 24\/7. If you\u2019re planning to arrive after midnight, please get in touch with us by calling <span style=\"text-decoration: underline\"><a href=\"tel:+43123500610\">+43 123 500 610<\/a><\/span> or sending an email to\u00a0<a href=\"mailto:hellovienna@livezoku.com\">hellovienna@livezoku.com<\/a>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3415\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3415\"\r\n                data-id=\"post-3415\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How do I check-in at Zoku Vienna?<\/div><\/div><div id=\"accordion-content-post-3415\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3415\"\r\n                style=\"background:transparent;\">Zoku\u2019s a little different to what you might be used to. When you arrive, walk straight through our entryway, jump in an elevator and head up to the 7th floor.\r\n\r\nOur friendly Sidekicks will welcome you with a smile, help you check-in, and answer any questions.\r\n\r\n<strong>Prefer to do it yourself?<\/strong>\u00a0You\u2019ll find our self check-in kiosks right at the entrance to the Living Room, where you can settle any remaining balances and grab yourself a keycard.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3416\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3416\"\r\n                data-id=\"post-3416\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I am arriving early. Can I store my luggage or other belongings?<\/div><\/div><div id=\"accordion-content-post-3416\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3416\"\r\n                style=\"background:transparent;\">Not a problem! Our spacious lockers on -1 can safely store your luggage.\r\n\r\nIf you need to store it just before checking in or after checking out for the day, we don\u2019t charge a thing!\r\n\r\nFor freshening up before hitting the town, you can use our Changing Room. Just ask a Sidekick for access!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3417\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3417\"\r\n                data-id=\"post-3417\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">My room isn't ready yet. Is there a place where I can freshen up?<\/div><\/div><div id=\"accordion-content-post-3417\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3417\"\r\n                style=\"background:transparent;\">Yes! Our private Changing Room is the perfect spot to have a shower and change into fresh clothes after a long day of traveling. We\u2019ll provide the toiletries as well as towels.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3418\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3418\"\r\n                data-id=\"post-3418\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What time is check-out?<\/div><\/div><div id=\"accordion-content-post-3418\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3418\"\r\n                style=\"background:transparent;\">Our check-out is at 11:00 AM.\r\n\r\n<strong>Not ready to say goodbye?<\/strong>\u00a0You can arrange a\u00a0<strong>late check-out<\/strong>, at either 13:00 (\u20ac15) or 15:00 (\u20ac30). Just ask a Sidekick for assistance!\r\n\r\nLate check-outs are subject to availability.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3419\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3419\"\r\n                data-id=\"post-3419\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I check-out at Zoku Vienna?<\/div><\/div><div id=\"accordion-content-post-3419\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3419\"\r\n                style=\"background:transparent;\">You can check-out on our 7th floor, either through our self-service kiosks or with one of our wonderful Sidekicks.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3420\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3420\"\r\n                data-id=\"post-3420\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I want to stay a bit longer in town after checkin-out. Can I store my luggage or other belongings?<\/div><\/div><div id=\"accordion-content-post-3420\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3420\"\r\n                style=\"background:transparent;\">Not a problem! Our spacious lockers on -1 can safely store your luggage for free.<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category'>Facilities &amp; Services<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3148\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3148\"\r\n                data-id=\"post-3148\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is there WiFi at Zoku?<\/div><\/div><div id=\"accordion-content-post-3148\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3148\"\r\n                style=\"background:transparent;\">Besides food and water, Wi-Fi is one of our basic needs. Our WiFi is lightning fast, stable, far-reaching, and free of charge of course!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3421\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3421\"\r\n                data-id=\"post-3421\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is parking available at Zoku Vienna?<\/div><\/div><div id=\"accordion-content-post-3421\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3421\"\r\n                style=\"background:transparent;\">Yes, we offer parking!\r\n\r\nWe have approximately 100 indoor parking spots available right below Zoku Vienna. For \u20ac25 a day, you can safely store your car with us during your stay. The garage can be accessed 24\/7.\r\n\r\nYou can purchase a parking ticket with a Sidekick on our 7th floor.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3422\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3422\"\r\n                data-id=\"post-3422\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do you offer airport pick-up?<\/div><\/div><div id=\"accordion-content-post-3422\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3422\"\r\n                style=\"background:transparent;\">We don\u2019t offer airport pick-ups, but traveling around Vienna is easy!\r\n\r\nIf you\u2019re traveling heavy, the best option is to also take a taxi or Uber, which takes about 25 minutes. A taxi from the airport typically costs about \u20ac50 and an Uber \u20ac35.\r\n\r\n<strong>Prefer public transport?<\/strong>\u00a0The metro stop Messe-Prater is just a 2 minute walk away from Zoku!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3423\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3423\"\r\n                data-id=\"post-3423\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What facilities do you have on-site?<\/div><\/div><div id=\"accordion-content-post-3423\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3423\"\r\n                style=\"background:transparent;\">Our rooftop Social Spaces on our 7th floor offer a warm welcome and include our Kindred Spirits bar, Living Room, The Living Kitchen, co-working spaces, meeting rooms, an Event Space, and multiple terraces.\r\n\r\nIn addition to that, we have a gym, a Music Corner, a Locker Room, a Launderette, a guest pantry on each floor (which have extra kitchen utilities), and a Changing Room, where you can freshen up while you wait to check-in.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3424\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3424\"\r\n                data-id=\"post-3424\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do you have a gym?<\/div><\/div><div id=\"accordion-content-post-3424\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3424\"\r\n                style=\"background:transparent;\">We offer an in-house gym with cardio equipment, weights, and yoga mats, so you can feel strong mentally and physically during your time with us.\r\n\r\nJust ask a Sidekick if you\u2019d like to use our gym!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3425\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3425\"\r\n                data-id=\"post-3425\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I do my laundry at Zoku Vienna?<\/div><\/div><div id=\"accordion-content-post-3425\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3425\"\r\n                style=\"background:transparent;\">We have a Launderette with professional laundry equipment, geared to wash (almost) all that needs cleaning. It\u2019s located in our basement (floor -1). Just pay by downloading the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.mieleops.appwash&amp;hl=nl\"><span class=\"s1\">appwash by Miele<\/span><\/a> or with our team on the 7th floor.\r\n\r\nIf you don't find an iron in your Loft, worry not - you can find them in our Laundrette!\r\n\r\nProfessional dry cleaning and even a tailor are available upon request.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3426\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3426\"\r\n                data-id=\"post-3426\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I rent bikes when I'm there?<\/div><\/div><div id=\"accordion-content-post-3426\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3426\"\r\n                style=\"background:transparent;\">You can rent stylish-looking bikes at Zoku and experience the city like a true local.\r\n\r\nBike rental rates start at \u20ac19,00 per day incl. insurance. The longer you rent, the cheaper it gets.\r\n\r\nJust ask a Sidekick on our 7th floor and they\u2019ll help you out with renting one.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3427\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3427\"\r\n                data-id=\"post-3427\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I've forgotten to pack my toothbrush, hairbrush and floss. It's 23:00 and I'm totally exhausted. Help!<\/div><\/div><div id=\"accordion-content-post-3427\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3427\"\r\n                style=\"background:transparent;\">No worries, you can shop for basic items in our (Almost) Everything Store and Vending Machine on our 7th floor \u2013 at honest prices of course!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3428\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3428\"\r\n                data-id=\"post-3428\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Are Zoku staff available in the evening?<\/div><\/div><div id=\"accordion-content-post-3428\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3428\"\r\n                style=\"background:transparent;\">Zoku is staffed 24\/7, which means that you can reach out to our Sidekicks at any time for support.\r\n\r\nJust head to our Social Spaces on the 7th floor or dial 0 on your Loft phone to contact them.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3429\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3429\"\r\n                data-id=\"post-3429\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do you have any recommendations or insider tips for Vienna?<\/div><\/div><div id=\"accordion-content-post-3429\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3429\"\r\n                style=\"background:transparent;\">If there\u2019s anybody who\u2019s got the local lowdown, it\u2019s us! Check out\u00a0<a href=\"https:\/\/www.google.com\/maps\/d\/u\/3\/edit?mid=1VZ_CU3G_YJ5NAnpTXl5xcN-Z2N5GxR7D&amp;usp=sharing\">our map<\/a>\u00a0with the city\u2019s best hotspots.\r\n\r\n<strong>Didn\u2019t find what you were looking for?<\/strong>\u00a0Just ask a Sidekick on our 7th floor for additional tips!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3430\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3430\"\r\n                data-id=\"post-3430\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I'd like to receive a package. How does that work?<\/div><\/div><div id=\"accordion-content-post-3430\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3430\"\r\n                style=\"background:transparent;\">\r\n<p>You can have your package sent to Zoku prior to or during your stay. In order to make sure the package gets into the right hands, it is crucial to write the \u2018ship-to\u2019 address including your reservation number for confirmation. The proper mailing address to be used for the shipment of boxes or other parcels to Zoku is as follows:<\/p>\r\n\r\n\r\n\r\n<div class=\"ewa-rteLine\">Zoku Vienna<\/div>\r\n\r\n\r\n\r\n<div class=\"ewa-rteLine\">The name on your reservation and confirmation number (this is crucial!)<\/div>\r\n\r\n\r\n\r\n<div class=\"ewa-rteLine\">Perspektivstr. 6,<\/div>\r\n\r\n\r\n\r\n<div class=\"ewa-rteLine\">1020 Vienna,<\/div>\r\n\r\n\r\n\r\n<div class=\"ewa-rteLine\">Austria<\/div>\r\n\r\n\r\n\r\n<div class=\"ewa-rteLine\">T: (Your phone number)<\/div>\r\n\r\n\r\n\r\n<p>Please inform us when you are expecting a package by sending an e-mail to\u00a0<span style=\"text-decoration: underline\"><a href=\"mailto:hellovienna@livezoku.com\" target=\"_blank\" rel=\"noopener\">hellovienna@livezoku.com<\/a><\/span>\u00a0or calling <a href=\"tel:+43 123 500 610\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline\"><a href=\"tel:+43123500610\">+43 123 500 610<\/a><\/span><\/a>.<\/p>\r\n\r\n\r\n\r\n<p>Upon receipt, parcels are placed in Zoku\u2019s receiving room. When your package is received before its intended arrival, a message is added to your reservation as a reminder upon check-in. You can contact one of our Sidekicks in order to collect your mail.<\/p>\r\n\r\n\r\n\r\n<p>If we receive your package during your stay, one of our Sidekicks will try to give call your Loft.<\/p>\r\n\r\n\r\n\r\n<p>For safety reasons, Zoku will not accept any packages, letters, including concert tickets after check-out. We cannot be held responsible for lost or damaged goods.<\/p>\r\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3431\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3431\"\r\n                data-id=\"post-3431\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I'd like to send a package. How does that work?<\/div><\/div><div id=\"accordion-content-post-3431\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3431\"\r\n                style=\"background:transparent;\">You can easily send a package from Zoku Vienna.\r\n\r\nThe only thing you\u2019ll need to do is to contact one of our Sidekicks to arrange a pickup time for your parcel!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3432\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3432\"\r\n                data-id=\"post-3432\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I've lost something. Can you help?<\/div><\/div><div id=\"accordion-content-post-3432\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3432\"\r\n                style=\"background:transparent;\">We will do our best to reunite you with your lost item.\r\n\r\nSimply call us at <span style=\"text-decoration: underline\"><a href=\"tel:+43123500610\">+43 123 500 610<\/a><\/span> \u00a0and we\u2019ll do our best to reunite you with your beloved. Unfortunately, we cannot hold onto your item for longer than a month, so hurry!<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category'>Work &amp; Meet<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3150\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3150\"\r\n                data-id=\"post-3150\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Where can I work at Zoku Vienna?<\/div><\/div><div id=\"accordion-content-post-3150\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3150\"\r\n                style=\"background:transparent;\">We offer plenty of communal working spaces on our rooftop to our residents and members.\r\n\r\n<strong>Not a Resident or a member?<\/strong>\u00a0You can\u00a0<strong>buy a Day Pass<\/strong>\u00a0for\u00a0<strong>\u20ac38<\/strong> by emailing our Community Manager Jared at <a href=\"mailto:jared@livezoku.com\">jared@livezoku.com<\/a>.\r\n\r\nLearn more about how a Day Pass works and about becoming a member\u00a0<a href=\"https:\/\/livezoku.com\/amsterdam\/work\/\">on our website<\/a>.\r\n\r\n<strong>Just coming over to catch up with a friend or a colleague?<\/strong>\u00a0No need to buy a Day Pass! There\u2019s always a spot to squeeze in and have a chat in our Living Room.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3439\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3439\"\r\n                data-id=\"post-3439\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do you offer any office supplies in the coworking spaces?<\/div><\/div><div id=\"accordion-content-post-3439\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3439\"\r\n                style=\"background:transparent;\">Yes! Make sure to check out our Workshop Wall in our coworking spaces and borrow anything you\u2019d like.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3440\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3440\"\r\n                data-id=\"post-3440\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I'd prefer working in my loft. Do you have office supplies?<\/div><\/div><div id=\"accordion-content-post-3440\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3440\"\r\n                style=\"background:transparent;\">The Zoku Loft is equipped with some basic office supplies, like a paper roll, a pencil, scissors, tape dispenser, perforator and stapler.\r\n\r\nIn case you need more office supplies, you can book an additional Office Toolbox that includes a printer, notebook, pens, post-its, elastic bands, paper clips, colored markers, pins, ruler and a de-stapler.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3441\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3441\"\r\n                data-id=\"post-3441\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I'm not staying at Zoku and coworking spaces are not private enough. Can I rent a loft to work in for a day?<\/div><\/div><div id=\"accordion-content-post-3441\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3441\"\r\n                style=\"background:transparent;\">Yes, you can book one of our WorkLofts!\r\n\r\nAfter spending a lot of time working from home, you might crave a change of scenery and a safe and private place to get some work done.\r\n\r\nOur WorkLofts are available for a day, week, or even month, and feature a spacious and bright workspace (our iconic Lofts with the bed tucked away!), plenty of office amenities, food from our Living Kitchen, and coffee, tea, and water at your disposal.\r\n\r\nFind out more about and book our WorkLoft\u00a0<a href=\"https:\/\/livezoku.com\/vienna\/work\/#workloft\">here<\/a>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3442\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3442\"\r\n                data-id=\"post-3442\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I need to print something. Where can I do that?<\/div><\/div><div id=\"accordion-content-post-3442\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3442\"\r\n                style=\"background:transparent;\">You can print and bind small documents in the coworking space.\r\n\r\nFor bigger pieces, just ask our Sidekicks about printing services nearby!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3454\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3454\"\r\n                data-id=\"post-3454\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I'd like to book a meeting room. How can I do that?<\/div><\/div><div id=\"accordion-content-post-3454\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3454\"\r\n                style=\"background:transparent;\">You can scope out our meeting rooms and make a booking directly on\u00a0<a href=\"https:\/\/livezoku.com\/vienna\/meet\">our website<\/a>.\r\n\r\n<strong>Got questions or specific needs?<\/strong>\u00a0You can also contact us by sending an email to\u00a0<a href=\"mailto:meetvienna@livezoku.com\">meetvienna@livezoku.com<\/a> or by calling us at <span style=\"text-decoration: underline\"><a href=\"tel:+43123500612\">+43 123 500 612<\/a><\/span> (between 8.00 and 18.30).\r\n\r\n<strong>If you are currently staying with us at Zoku<\/strong>, please ask a Sidekick for help, and they\u2019ll get you sorted!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3455\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3455\"\r\n                data-id=\"post-3455\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Besides meeting rooms, do you have other spaces I can use to work?<\/div><\/div><div id=\"accordion-content-post-3455\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3455\"\r\n                style=\"background:transparent;\">Zoku offers plenty of coworking spaces for its residents and members.\r\n\r\n<strong>Not a resident or a member?<\/strong> You can buy a Day Pass for \u20ac38 including lunch, or learn more about becoming a member <a href=\"https:\/\/livezoku.com\/amsterdam\/work\/\">here<\/a>.\r\n\r\n<strong>Just coming to catch up with a friend or a colleague?\u00a0<\/strong>No need to buy a Day Pass. There\u2019s always a spot to squeeze in, grab a drink, and be social at Zoku.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3456\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3456\"\r\n                data-id=\"post-3456\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I would like to plan an event at Zoku Vienna, whom should I contact?<\/div><\/div><div id=\"accordion-content-post-3456\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3456\"\r\n                style=\"background:transparent;\">We can\u2019t wait to host your next event at Zoku Vienna. Just submit your request through\u00a0<span style=\"text-decoration: underline\"><a href=\"https:\/\/livezoku.com\/vienna\/meet-celebrate\/\">our website<\/a><\/span>\u00a0and one of our team members will get back to you to confirm your booking.\r\n\r\n<strong>Is your meeting within the next two days?<\/strong> Or got any burning questions? Call us at <span style=\"text-decoration: underline\"><a href=\"tel:+43123500612\">+43 123 500 612<\/a><\/span> and we\u2019ll be happy to help!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3457\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3457\"\r\n                data-id=\"post-3457\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do you have AV equipment?<\/div><\/div><div id=\"accordion-content-post-3457\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3457\"\r\n                style=\"background:transparent;\">Yes, all of our meeting rooms are equipped with a TV screen that you can easily connect to with an HDMI cable or ClickShare.\r\n\r\n<strong>Presenting to a large group?<\/strong>\u00a0Our Event Space has a larger variety of audiovisual equipment. Please reach out to\u00a0<a href=\"mailto:meetvienna@livezoku.com\">meetvienna@livezoku.com<\/a>\u00a0with your request and we\u2019ll be happy to help!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3460\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3460\"\r\n                data-id=\"post-3460\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">We connect with your mission and we'd love to partner with Zoku. Who can I reach out to about a potential partnership?<\/div><\/div><div id=\"accordion-content-post-3460\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3460\"\r\n                style=\"background:transparent;\">We\u2019d love to hear from you! Drop our Sales Manager Matteo an email at <a href=\"mailto:matteo@livezoku.com\">matteo@livezoku.com<\/a>\u00a0and she\u2019ll take it from there.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3461\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3461\"\r\n                data-id=\"post-3461\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">We'd like to host an offsite at Zoku. What are our possibilities?<\/div><\/div><div id=\"accordion-content-post-3461\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3461\"\r\n                style=\"background:transparent;\"><p>We love helping global and remote teams come together in-person and connect! Just send in your request to our Meeting &amp; Events team at\u00a0<a href=\"mailto:meetvienna@livezoku.com\">meetvienna@livezoku.com<\/a>\u00a0and we\u2019ll take it from there.<\/p>\r\n\r\n\r\n<p><\/p>\r\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3462\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3462\"\r\n                data-id=\"post-3462\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I heard you offer company retreats. How can I organize one for my team?<\/div><\/div><div id=\"accordion-content-post-3462\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3462\"\r\n                style=\"background:transparent;\">We\u2019d love to host your next company retreat! Drop our Meeting &amp; Events team an email with your request at\u00a0<a href=\"mailto:meetvienna@livezoku.com\">meetvienna@livezoku.com<\/a>\u00a0and they\u2019ll take it from there.<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category'>Other Info<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3151\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3151\"\r\n                data-id=\"post-3151\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I'd like to write about Zoku Vienna. How does it work?<\/div><\/div><div id=\"accordion-content-post-3151\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3151\"\r\n                style=\"background:transparent;\">We\u2019re delighted! You can request more information on our\u00a0<a href=\"https:\/\/livezoku.com\/press\/\">Press page<\/a>\u00a0and our PR team will get back to you shortly. Happy writing!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3463\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3463\"\r\n                data-id=\"post-3463\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I'd like to work for Zoku Vienna. How can I apply?<\/div><\/div><div id=\"accordion-content-post-3463\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3463\"\r\n                style=\"background:transparent;\">We\u2019re happy to hear that you\u2019re interested! Check out our\u00a0<a href=\"https:\/\/livezoku.recruitee.com\/\">Jobs page<\/a>\u00a0for open positions at Zoku Vienna. Alternatively, you can send an open application with your CV and a motivation letter to\u00a0<a href=\"mailto:talent@livezoku.com\">talent@livezoku.com<\/a>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3464\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3464\"\r\n                data-id=\"post-3464\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I stay in the loop about upcoming offers, news and events?<\/div><\/div><div id=\"accordion-content-post-3464\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3464\"\r\n                style=\"background:transparent;\">For overnight offers, check out our\u00a0<a href=\"https:\/\/livezoku.com\/vienna\/offers\">Offers page<\/a>.\r\n\r\nFor upcoming events, check out our\u00a0<a href=\"https:\/\/livezoku.com\/vienna\/events\/\">Events page<\/a>.\r\n\r\nFor news, follow us on\u00a0<a href=\"https:\/\/www.instagram.com\/zokuvienna\/\">Instagram<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/livezoku\">LinkedIn<\/a>\u00a0or sign up for our newsletter.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3465\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3465\"\r\n                data-id=\"post-3465\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I'm interested in setting up a community partnership with Zoku Vienna. Whom should I contact?<\/div><\/div><div id=\"accordion-content-post-3465\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3465\"\r\n                style=\"background:transparent;\">That\u2019s exciting to hear! You can contact our Community Manager, Jared English.\r\n\r\nShe\u2019d love to get to know you and understand how your brand can strengthen our community. You can reach her at\u00a0<a href=\"mailto:jared@livezoku.com\">jared@livezoku.com<\/a>.<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category'>Booking &amp; Payment<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3406\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3406\"\r\n                data-id=\"post-3406\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I add another person to my booking?<\/div><\/div><div id=\"accordion-content-post-3406\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3406\"\r\n                style=\"background:transparent;\">The Zoku Loft and Zoku Loft XL can host a maximum of two people.\r\n\r\n<strong>Want to bring a roommate along?<\/strong>\u00a0All of our Lofts have a King Size bed with plenty of room to share.\r\n\r\nPlease keep in mind that we cannot place an extra bed in the room.\r\n\r\nJust give us a call on <span style=\"text-decoration: underline\"><a href=\"tel:+43123500610\">+43 123 500 610<\/a><\/span> or send an email to <a href=\"mailto:hellovienna@livezoku.com\">hellovienna@livezoku.com<\/a>\u00a0and we\u2019re happy to help!<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3407\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3407\"\r\n                data-id=\"post-3407\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I'd like to book several rooms. How can I do that?<\/div><\/div><div id=\"accordion-content-post-3407\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3407\"\r\n                style=\"background:transparent;\">If you\u2019re looking to book\u00a0<strong>5 rooms or more<\/strong>, please send in your request to us at\u00a0<a href=\"mailto:hellovienna@livezoku.com\">hellovienna@livezoku.com<\/a>\u00a0and we\u2019ll find the best rate for your needs!\r\n\r\nIf you\u2019re looking to book<strong>\u00a0less than 5 rooms<\/strong>, you can do so through\u00a0<a href=\"https:\/\/livezoku.com\/vienna\/book\/#\/booking\/search\">our website<\/a>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3408\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3408\"\r\n                data-id=\"post-3408\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do I need to pay online for my booking?<\/div><\/div><div id=\"accordion-content-post-3408\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3408\"\r\n                style=\"background:transparent;\">If you book a\u00a0<strong>non-refundable rate<\/strong>, you have to pay upon booking. Please note that we will charge a 25% deposit for any stays of 5 nights and longer, 3 days prior to arrival.\r\n\r\nA credit card guarantee is sufficient for\u00a0<strong>flexible rates<\/strong>.\r\n\r\nFor all details regarding payments, check out our\u00a0<a href=\"https:\/\/livezoku.com\/legal\/\">Terms &amp; Conditions<\/a>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3409\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3409\"\r\n                data-id=\"post-3409\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What kind of payment methods does Zoku Vienna accept?<\/div><\/div><div id=\"accordion-content-post-3409\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3409\"\r\n                style=\"background:transparent;\">Besides accepting all major credit cards, Zoku accepts debit cards and cash as payment methods for bookings.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3410\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3410\"\r\n                data-id=\"post-3410\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I pay in advance for my stay?<\/div><\/div><div id=\"accordion-content-post-3410\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3410\"\r\n                style=\"background:transparent;\">Yes, for some rates you can choose to pay beforehand.\r\n\r\nWhen choosing a\u00a0<strong>non-refundable rate<\/strong>, you\u2019ll be asked to pay for your entire stay upon booking.\r\n\r\nWhen booking a\u00a0<strong>flexible hotel stay<\/strong>\u00a0(up to 4 nights), you\u2019ll be asked to pay for your booking upon check-in.\r\n\r\nFor\u00a0<strong>short\u00a0<\/strong>(5+ nights)<strong>\u00a0and long stay rates<\/strong>\u00a0(28+ nights), 25% of your stay is deducted 7 days before your arrival.\r\n\r\nIf you wish to pay for your booking in advance, this is possible as well! Please send an email to\u00a0<a href=\"mailto:hellovienna@livezoku.com\">hellovienna@livezoku.com<\/a>\u00a0with your booking number to request a secure payment link.\r\n\r\nFor all details regarding payments, check out our\u00a0<a href=\"https:\/\/livezoku.com\/legal\/\">Terms &amp; Conditions<\/a>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3411\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3411\"\r\n                data-id=\"post-3411\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How long in advance can I alter my booking?<\/div><\/div><div id=\"accordion-content-post-3411\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3411\"\r\n                style=\"background:transparent;\"><strong>Staying up to 4 nights?<\/strong>\u00a0You can alter your booking free of charge up to 24 hours prior to arrival.\r\n\r\n<strong>Staying longer?<\/strong>\u00a0Please let us know no later than 7 days prior to your arrival.\r\n\r\nPlease note: Changes in date, Loft type, or number of nights can lead to different rates and are subject to availability.\r\n\r\nFor\u00a0<strong>group bookings<\/strong>\u00a0and\u00a0<strong>non-refundable rates<\/strong>\u00a0alternative rules apply, which can be found in our\u00a0<a href=\"https:\/\/livezoku.com\/legal\/\">Terms &amp; Conditions<\/a>.\r\n\r\nTo be sure what rules apply to your booking, login to your personal Zoku account.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3412\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3412\"\r\n                data-id=\"post-3412\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How long in advance can I cancel my booking?<\/div><\/div><div id=\"accordion-content-post-3412\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3412\"\r\n                style=\"background:transparent;\"><strong>Regular hotel rates<\/strong>\u00a0(up to 4 nights stay) can be canceled up to 24 hours prior to arrival.\r\n\r\n<strong>Short stay rates<\/strong>\u00a0(5 to 27 nights) can be canceled up to 3 days prior to arrival.\r\n\r\n<strong>Long stay rates<\/strong>\u00a0(28+ nights) can be canceled without charge up to 7 nights prior to arrival.\r\n\r\nFor\u00a0<strong>group bookings<\/strong>\u00a0and\u00a0<strong>non-refundable rates<\/strong>, alternative rules apply, which can be found in our\u00a0<a href=\"https:\/\/livezoku.com\/legal\/\">Terms &amp; Conditions<\/a>.\r\n\r\nTo be sure what rules apply to your booking, login to your\u00a0<a href=\"https:\/\/livezoku.com\/vienna\/book\/#\/booking\/search\">personal account<\/a>\u00a0on our website. You can review, cancel and alter your booking through your\u00a0<a href=\"https:\/\/livezoku.com\/vienna\/book\/#\/booking\/search\">personal account<\/a>\u00a0as well.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3413\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3413\"\r\n                data-id=\"post-3413\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do I have to pay a security deposit for my stay?<\/div><\/div><div id=\"accordion-content-post-3413\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3413\"\r\n                style=\"background:transparent;\">We ask that you provide credit card details so that we may hold an authorized amount as a security deposit during your stay. This will be arranged upon arrival and will be refunded to you when you leave.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3414\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3414\"\r\n                data-id=\"post-3414\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How much is the local tourist tax in Vienna?<\/div><\/div><div id=\"accordion-content-post-3414\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3414\"\r\n                style=\"background:transparent;\">The local tourist tax in Vienna is 3,2% and is included in your rate.<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category'>Eat &amp; Drink<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3434\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3434\"\r\n                data-id=\"post-3434\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I'm arriving in the middle of the night and I'm starving! Can I grab a bite to eat?<\/div><\/div><div id=\"accordion-content-post-3434\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3434\"\r\n                style=\"background:transparent;\">No worries, our (Almost) Everything Store and Vending Machine got you! Whether you\u2019re craving a candy bar, wine, or even instant dinner, grab whatever your heart desires and enjoy.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3435\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3435\"\r\n                data-id=\"post-3435\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I've got a date and I want to show off my cooking skills, but I need more kitchenware. What should I do?<\/div><\/div><div id=\"accordion-content-post-3435\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3435\"\r\n                style=\"background:transparent;\">At Zoku we know that the way to a person\u2019s heart is through their stomach! Find additional kitchen utensils for all your date needs in the Pantry at the end of every Loft floor.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3436\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3436\"\r\n                data-id=\"post-3436\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What are your bar opening times?<\/div><\/div><div id=\"accordion-content-post-3436\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3436\"\r\n                style=\"background:transparent;\">Sun \u2013 Thu: 07.00 \u2013 22.30\r\nFri \u2013 Sat: 07.00 \u2013 00.00<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3437\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3437\"\r\n                data-id=\"post-3437\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What do your serve in your bar?<\/div><\/div><div id=\"accordion-content-post-3437\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3437\"\r\n                style=\"background:transparent;\">Whether it\u2019s enjoying an energy boosting coffee in the morning, or treating yourself to a delicious spritzer after a long day\u2019s work, our\u00a0<a href=\"https:\/\/livezoku.com\/vienna\/eat-drink\/\">Kindred Spirits Bar<\/a>\u00a0in Vienna has everything you\u2019ll need!\r\n\r\nCome grab a drink in one of our cozy indoor spaces or explore our outdoor green terrace.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-3438\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-3438\"\r\n                data-id=\"post-3438\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I charge my food and drink on my loft's account?<\/div><\/div><div id=\"accordion-content-post-3438\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-3438\"\r\n                style=\"background:transparent;\">Upon authorization of your credit card, you can opt to charge food and drinks on your Loft\u2019s account.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-5657\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-5657\"\r\n                data-id=\"post-5657\" \r\n                data-item=\"\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What are your restaurant's opening times?<\/div><\/div><div id=\"accordion-content-post-5657\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-5657\"\r\n                style=\"background:transparent;\">\r\n<p>Mon - Tue: 07:00 \u2013 14:00<\/p>\r\n\r\n\r\n\r\n<p>Wed - Sun: 07:00 - 21:30<\/p>\r\n\r\n\r\n\r\n<p>These are subject to change, so always make sure to check out our\u00a0<a href=\"https:\/\/livezoku.com\/vienna\/eat-drink\/\">Eat &amp; Drink page<\/a>\u00a0for the most updated times.<\/p>\r\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category'>Allgemeine Informationen<\/h3><\/section><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Got Questions? We&#8217;ve got all the answers FAQs Dazed and confused? Discover a treasure chest of information about Zoku Vienna below!<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3152","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | Zoku Vienna<\/title>\n<meta name=\"description\" content=\"Explore Zoku Vienna&#039;s most frequently asked questions to learn how to stay, live and work comfortably in our Lofts and social spaces.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/livezoku.com\/vienna\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions | Zoku Vienna\" \/>\n<meta property=\"og:description\" content=\"Explore Zoku Vienna&#039;s most frequently asked questions to learn how to stay, live and work comfortably in our Lofts and social spaces.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/livezoku.com\/vienna\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Vienna\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/livezoku\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-03T16:19:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" 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