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We are looking for a Reservations & Communications Coordinator to join Zoku’s Commercial team in Amsterdam. In this role you will be our future resident’s first point of contact. You will be responsible for coordinating anything having to do with communication and reservations for our brand-new location in Copenhagen, but also for our other (upcoming) properties. You’ll be talking to the most interesting residents, partners and bookers and are responsible for creating a loyal fanbase of people, who will never book or stay anywhere else, if the city has a Zoku. You will be working alongside a team of commercial rockstars – closely together with the other Reservations & Communications and Meeting & Events Coordinators, as well as with the Reservations interns. You will be reporting to Zoku’s Reservations & Brand Communication Manager.

We will be opening our second location in Copenhagen, Denmark in Q4 2020. Located just five minutes from the city center by metro, Zoku Copenhagen will be situated on the vibrant Amager island, with easy access to many points of interest. It will accommodate 160 Zoku Lofts – our biggest Zoku yet!
We will also be opening a Zoku in Vienna, Austria in Q1 2021, and a location in Paris in Q4 2021.

The position of Reservations & Communications Coordinator is based in our home office in Amsterdam.

Apply here

WHAT WILL YOU DO?

  • Manage requests and process corporate and individual bookings in the reservation system
  • Handle group booking requests, with the assistance of the revenue manager
  • Maintain and optimize online booking channels
  • Manage internal and external phone calls – providing excellent customer service
  • Handle all sorts of enquiries via email, social media and our live chat
  • Assist in-house residents with any query they may have
  • Handle financial tasks such as commission checks, sending invoices and handling payments
  • Maximize revenue and identify sales opportunities
  • Organize and give tours to potential residents or partners
  • Answer guest surveys and reviews on various review platforms such as Booking.com and TripAdvisor & following up with your colleagues on site
  • Take care of diverse reports with regards to reservations, room revenue & occupancy
  • Work together and give guidance to the Reservation & Communications Interns
  • Ensure the correctness of all bookings in the hotels’ property management system including deposits, guest information, rate codes, follow up with colleagues, (future) residents and third parties where needed

WHAT WILL YOUR DAY LOOK LIKE?

Reservations and Communications Coordinator

Handling phone calls, email enquiries & live chat

Administrative tasks

Liaising with revenue manager

Giving tours to potential residents or partners

WE LOVE PEOPLE WHO... MUST HAVES WHAT'S IN IT FOR YOU?
  • Love providing excellent service and go the extra mile at all times
  • Have a sparkling personality and always bring positive vibes
  • Are creative and have an enthusiastic and open approach
  • Are super organized, accurate, and have great eye to detail
  • Are result-driven and flexible
  • Have a passion for hospitality
  • Have experience with OTA’s & PMS Systems
  • You have a minimum of 1 year working in hotel reservations or reception
  • You have a bachelor’s degree in hospitality management or similar
  • You have experience in working in a service-oriented role
  • You are born with a service minded mindset
  • You are fluent in English, other languages, and especially German and/or Danish are a plus
  • You are an EU resident or have a valid working and living permit for the Netherlands.
  • You are fully flexible / no fixed working days/hours
  • You love to work, as we need you full time
  • A market conform salary package, in accordance with experience and know-how
  • Full time (40 hours a week) position at “One of the 25 Coolest Hotels in the World” according to Forbes
  • 25 holiday days to relax & unwind
  • Exciting on-the-job training opportunities
  • Lots of cool wanna have benefits
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Large dining events at Zoku, group dining at the living kitchen in Amsterdam