THE JOB

We are looking for a Reservations & Communications Coordinator to join Zoku’s Commercial team in Amsterdam. In this role you will be our future resident’s first point of contact. You will be responsible for coordinating anything having to do with communication and reservations for our location in Amsterdam, but also for our other properties in Copenhagen & Vienna and soon Paris. You’ll be talking to the most interesting residents, partners and bookers and are responsible for creating a loyal fanbase of people, who will never book or stay anywhere else, if the city has a Zoku. You will be working alongside a team of commercial rockstars – closely together with the other Reservations & Communications and Meeting & Events Coordinators, as well as with the Reservations interns. You will be reporting to Zoku’s Reservations Manager.

This position of Reservations & Communications Coordinator is based in our Zoku House in Amsterdam.

Sound like a fit? Read further!

Apply here

WHAT WILL YOU DO?

No day looks the same as a Reservations & Communications Coordinator… but here’s a glimpse of what you can expect:

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Excellent
customer service

You will manage all internal and external phone calls, handle all sorts of enquiries via email, social media and our live chat, all whilst assisting in-house residents with any query they may have. A Jack or Jane of all trades when it comes to providing excellent customer service!

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Reservations
management

You will manage all incoming requests and process corporate and individual bookings in the reservation system. You will work together with the revenue manager on bigger group booking requests, you will organize and give tours to potential residents and partners, all whilst making sure all bookings are entered properly in the property management system (including deposits, rate codes and guest information).

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Financial
administration

You will handle financial tasks such as commission checks, sending invoices and handling payments, you will take care of diverse reports with regards to reservations, room revenue and occupancy, all whilst maximizing and identifying sales opportunities.

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Communicate
and coach

You will maintain and optimize online booking channels, be the first point of contact for our corporate bookers and maintain the corporate relationships together with the Sales Managers. Simultaneously, you will give guidance to the Reservations & Communications interns.

A day in the life

Reservations & Communications Coordinator

Handling phone calls, email enquiries & live chat

Administrative tasks

Liaising with the revenue manager

Working at a "good company" company

If you haven’t met us before, we’re Zoku. A home base for holiday and business travelers who want to live and work in a city anywhere from a few days to a few months. We’re a home-office hybrid with hotel services, which offer a relaxed place to live, work and socialize with like-minded people while getting wired into the city.

Some things we’re proud of…

  • We’re “one of the 25 coolest hotels in the world” as quoted by Forbes.
  • We have 3 locations across Europe: in Amsterdam, Copenhagen and Vienna – with more future locations to come!
  • Our employees come from 29 different nationalities and speak a total of 20 languages.
  • We believe in an equal workforce with a team of 51% women.
  • We’re a certified BCorp and being socially responsible is at our core.

Being a part of Zoku is being a part of something bigger

We’re not just another workplace, but a second home. We believe in working hard, but playing harder. We never forget a birthday, we celebrate every milestone, and we believe in putting our people first. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

Join the family
We love people who... A few must haves What's in it for you?
  • Love providing excellent service and go the extra mile at all times.
  • Have a sparkling personality and always bring positive vibes.
  • Are creative and have an enthusiastic and open approach.
  • Are super organized, accurate, and have great eye to detail.
  • Are result-driven and flexible.
  • Have a passion for hospitality.
  • Have experience with OTA’s & PMS Systems.
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  • You have a minimum of 1 year working in hotel reservations or reception.
  • You have experience in working in a service-oriented role.
  • You are born with a service minded mindset.
  • You are fluent in English and French, other languages are a plus, especially German or Dutch.
  • You are an EU resident or have a valid working and living permit for the Netherlands.
  • You are fully flexible / no fixed working days/hours.
  • You love to work, as we need you full time.
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  • A market conform salary, in accordance with experience and know-how.
  • Full time (40 hours) position at one of the 25 coolest hotels in the world.
  • 25 holiday days to relax and unwind throughout the year.
  • Exciting on-the-job training opportunities.
  • A fun, young, multi-national company with colleagues from across the globe to meet, learn, and grow from.
  • A friends and family rate at all of our locations in Amsterdam, Copenhagen & Vienna (and soon Paris…).
  • Fun events throughout the year to celebrate achievements and milestones.
  • An honorary drinking name that you can get at one of our legendary Zoku parties.
Apply here
Book now
Large dining events at Zoku, group dining at the living kitchen in Amsterdam
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