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The Duty Manager is responsible for managing, coaching, training and helping the Sidekicks team. The Duty Manager acts like a spider in the web ensuring Zoku’s operations are ran smoothly and without hick ups. He/she is responsible for efficient scheduling, and supports the operational team when and where needed, to make sure the Sidekicks can do what they are best at; provide excellent service to our residents. The building, services and facilities have no secrets to the Duty Managers, he/she is a jack-of-all-trades who thinks in solutions. The Duty Manager reports to the General Manager.

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WHAT WILL YOU DO?

  • You are end responsible for the smooth running of the operations – jumping in when and where needed;
  • You are on the floor – ensuring all Sidekicks perform up to Zoku standards;
  • You are the trouble-shooter in case of issues arising during your shift;
  • You are the contact person for bigger resident’s issues;
  • You coordinate maintenance tasks and help out in case no one is available;
  • You are end responsible for proper handling of safety and security procedures;
  • You create, maintain, communicate up to date schedule;
  • You coach and guide the operational team;
  • You order all operations related supplies.

WHAT WILL YOUR DAY LOOK LIKE?

DUTY MANAGER

Being on the floor

Ad hoc problem solving

Administrative tasks

Guest relations

WE LOVE PEOPLE WHO... MUST HAVES WHAT'S IN IT FOR YOU?
  • Have a warm heart, who are able to keep their heads coo
  • Are enthusiastic, humoristic and friendly
  • Have an entrepreneurial spirit, like to discover new things
  • Are reliable and stress-proof
  • Have strong communication skills
  • Have an international background, experience in guest relations are seen as a plus
  • You have a min. of 2 years experience in a similar position
  • You have experience in working in an operational hotel environment (preferably rooms 
division)
  • You are acquainted with PMS and POS softwares
  • You are fluent in English, other languages are a plus
  • You are an EU resident or have a valid Dutch working permit
  • You are fully flexible/no fixed working days/hours
  • You love to work – as we need you full time
  • You have a bachelor degree in hospitality management
  • Salary range 2.150€ – 2.300€ gross per month based on experience
  • Full time – 40 hours a week
  • 25 holiday days
  • Enrolled in retirement fund
  • A cool comfy uniform – no more looking like a log
  • Loads of trainings on the job
  • Cool Benefits
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Large dining events at Zoku, group dining at the living kitchen in Amsterdam