WHAT THE DUTY MANAGER?

Are you a jack (or jane) of all trades who loves to connect with people and gets a kick out of solving tricky operational puzzles? Then keep reading!

As a Duty Manager you act as a spider in the web, ensuring Zoku’s operations are run smoothly. You coach, train and set up our team of Sidekicks (the operational team) up for success.

The role of a Duty Manager is very versatile and highly paced. You support our operational team when and where needed, empowering them to be at their best and to provide a true Zoku-like experience while keeping excellent service standards and facilities on par.

You will report to our General Manager and work amongst a team of enthusiastic, highly motivated Duty Managers where each individual has their own specialty. We are looking for someone who is F&B specialist and brings operational experience in a hotel or restaurant environment to the table.

Apply here

WHAT WILL YOU DO?

No day looks the same as a Duty Manager, but here is a glimpse of what you can expect: 

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Smooth
operations

You are very hands-on and actively support the Sidekicks on the floor to ensure every Resident receives a true Zoku-like experience. You jump in when and where needed and are the contact person for larger Resident requests.

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Sidekick
coach

You coach, guide and train the operational team. You ensure Zoku’s values are lived by on the work floor, while always having fun and ensuring excellent service. You also create, update, and communicate the working schedules of the team alongside your fellow Duties.

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Trouble
shooter

In case of issues arising during your shift, you will act as the main trouble-shooter and mediate tasks when no one else is available. You are also the end person responsible for properly handling safety and security procedures.

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Operational Jack/Jane of all trades

As part of the Duty Managers team, you are responsible for all Rooms Division and F&B matters. You are the main contact person with our outsourced housekeeping party, you enjoy structuring all rooms related procedures, managing restaurants reservations and check the payment handling.

A day in the life

Duty Manager

Being on the floor

Ad-hoc problem solving

Administrative rooms division tasks

Guest relations

Working at a "good company" company

If you haven’t met us before, we’re Zoku. A home base for holiday and business travelers who want to live and work in a city anywhere from a few days to a few months. We’re a home-office hybrid with hotel services, which offer a relaxed place to live, work and socialize with like-minded people while getting wired into the city.

Some things we’re proud of…

  • We’re “one of the 25 coolest hotels in the world” as quoted by Forbes.
  • We have 3 locations across Europe: in Amsterdam, Copenhagen and Vienna – with more future locations to come!
  • Our employees come from 29 different nationalities and speak a total of 20 languages.
  • We believe in an equal workforce with a team of 51% women.
  • We’re a certified B Corp and being socially responsible is at our core.

Being a part of Zoku is being a part of something bigger

We’re not just another workplace, but a second home. We believe in working hard, but playing harder. We never forget a birthday, we celebrate every milestone, and we believe in putting our people first. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

Join the family
We love people who... A few must haves What's in it for you?
  • Bring good vibes to the work floor, are genuinely friendly, approachable, and empathic. 
  • Are social butterflies who love to connect with others and get to know new people. 
  • Have an entrepreneurial spirit and like to discover new things. 
  • Are multi-tasking pros, handling multiple tasks, projects, and responsibilities all whilst keeping a cool head and a warm heart. 
  • Have an international background – experience in guest relations is a plus. 
Apply here
  • You have a min. of 2 years experience in a similar position.
  • You have experience in working in an operational hotel or restaurant environment.
  • You have led a team of min. 3 people and you’ve been responsible for making schedules.
  • You’ve worked with PMS and POS software.
  • You are fluent in English and preferably German, other languages are a plus.
  • You are an EU resident or have a valid Austrian working permit.
  • You are fully flexible, as there won’t be fixed working days/hours.
  • You love to work as we need you full time.
  • You have a bachelor’s degree in hospitality management or similar degree.
Apply here
  • A market conform salary package, in accordance with experience and know-how (minimum of €2400 gross per month based on full time).
  • Full time – 40 hours a week.
  • 25 holiday days to relax and unwind throughout the year (based on full time).
  • A stylish uniform – no more looking like a log.
  • Exciting on-the-job training opportunities.
  • A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow from.
  • Cool benefits like a free after-work drink, free fitness offers, discount on an annual public transport ticket and friends & family rates at all Zoku locations in AMS, CPH & VIE.
  • Fun events throughout the year to celebrate achievements and milestones.
Apply here
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