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The Duty Manager intern is responsible for supporting, training and helping the Sidekicks team (the operational team). The position acts like a spider in the web ensuring Zoku’s operations are ran smoothly and without any hick ups. He/she is responsible for efficient scheduling, and supports the operational team when and where needed, empowering the team of Sidekicks to be at their best; providing excellent service and a true Zoku-like experience to all our residents. The building, services and facilities have no secrets to the Duty Managers, he/she is a jack-of-all-trades who thinks in solutions.  

The Duty Manager intern reports to the Duty Managers team.   

We will be opening our third location in Vienna, Austria, in, Q2 2021. Located in the central Second District of Leopoldstadt, Zoku Vienna will be close to the Vienna University of Economics and Business, the Messe Wien Conference Center, and the iconic Prater park.  

The role of Duty Manager will firstly be focused on the preparation of the opening, followed by opening the property and then operating post the opening.  

Apply here

WHAT WILL YOU DO?

  • You are end responsible for the smooth running of the operations – jumping in when and where needed  
  • You are very hands on and actively supporting the Sidekicks on the floor to ensure every resident receives a true Zoku-like experience  
  • You are the trouble-shooter in case of issues arising during your shift  
  • You are the contact person for bigger resident’s issues  
  • You coordinate maintenance tasks and help out in case no one is available  
  • You are end responsible for proper handling of safety and security procedures  
  • You create, maintain, communicate and update working schedules for the team  
  • You coach, guide and train the operational team  
  • Manage stock and ordering for all operational supplies, including food and beverage, styling, office supplies  

WHAT WILL YOUR DAY LOOK LIKE?

Being on the floor

Ad hoc problem solving

Administrative tasks

Guest relations

WE LOVE PEOPLE WHO... MUST HAVES WHAT'S IN IT FOR YOU?
  • Can keep a cool head and a warm heart even during busy times  
  • Bring good vibes to the work floor, are friendly, approachable and empathic  
  • Are social butterflies who love to connect with others and get to know new people  
  • Have an entrepreneurial spirit, and like to discover new things  
  • Are multi-tasking pros, handling multiple tasks, projects and responsibilities – with a warm smile  
  • Have strong communication skills  
  • Have an international background, and experience in guest relations are seen as a plus  
  • Have experience in working in an operational hotel environment (preferably rooms division)  
  • Have experience in leading a small team 
  • You are a student looking for a life altering experience as an intern. You can be studying at either MBO+, HBO/university or master degree level in the fields of Hospitality or Event Management 
  • You are well acquainted with PMS and POS software 
  • You are fluent in both written and spoken English, other languages are a plus 
  • You are a European Union resident or you have a valid working and living permit for Austria 
  • You are flexible, as you’ll have no fixed working days/hours 
  • You love to work, as we will need you full time 
  • Internship allowance of € 1075 per month
  • Full time (40 hours) internship placement at one of the 25 coolest hotels in the world
  • 6 months internship minimum
  • 10 holiday days (per 6 months)
  • Exciting on the job training opportunities
  • Lots of cool wanna-have benefits
  • A cool comfy uniform – no more looking like a log
Apply here
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