WHAT THE DUTY MANAGER?

Are you a Jack (or Jane) of all trades who loves to connect with people and gets a kick out of solving (tricky) operational puzzles? Then keep reading!

As a Duty Manager you’ll act as the spider in the web, ensuring Zoku’s operations run smoothly. You coach, train and set the team of Sidekicks (the operational team) up for success.  The job of Duty Manager is very versatile and fast-paced. You support the operational team when and where needed, empowering them to be at their best to provide excellent service and the quintessential Zoku experience, all whilst keeping the service standards and facilities on par.  

You will work in a team of enthusiastic, highly motivated Duty Managers, in which each individual has their own specialty and report to the General Manager.  

Sounds like a fit?

Apply here

WHAT WILL YOU DO?

No day looks the same as a Duty Manager, but here is a glimpse of what you can expect…

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Smooth operator

You are very hands-on and actively support the Sidekicks on the floor to ensure every resident gets the true Zoku experience. You are jumping in when and where needed and are the contact person for (bigger) resident complaints.

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Trouble shooter

You act as the trouble-shooter in case of issues arising during your shift, coordinate maintenance tasks and help in case no one else is available. You are also responsible for proper handling of safety and security procedures.

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Be the leader

You coach, guide and train the operational team. You ensure that the Zoku values are lived by on the working floor, whilst having fun and ensuring excellent service. Together with other Duty Managers you create and communicate the working schedules of the team.

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Master of one

As part of the Duty Managers team, you will be specialized in one part of Zoku's operations. Take your skills and leadership abilities to the next level, as you grow into the role and become the in-house expert in your field.

A day in the life

Duty Manager

Ad-hoc problem solving

Administrative tasks

Guest relations

Food and beverage

Working at a "good company" company

If you haven’t met us before, we’re Zoku. A home base for holiday and business travelers who want to live and work in a city anywhere from a few days to a few months. We’re a home-office hybrid with hotel services, which offer a relaxed place to live, work and socialize with like-minded people while getting wired into the city.

Some things we’re proud of…

  • We’re “one of the 25 coolest hotels in the world” as quoted by Forbes.
  • We have 3 locations across Europe: in Amsterdam, Copenhagen and Vienna – with Paris on its way!
  • Our employees come from 29 different nationalities and speak a total of 20 languages.
  • We believe in an equal workforce with a team of 51% women.
  • We’re a certified B Corp and being socially responsible is at our core.

Being a part of Zoku is being a part of something bigger

We’re not just another workplace, but a second home. We believe in working hard, but playing harder. We never forget a birthday, we celebrate every milestone, and we believe in putting our people first. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

We love people who... A few must haves What's in it for you?
  • Bring good vibes to the work floor, are genuinely friendly, approachable, and empathic. 
  • Are social butterflies who love to connect with others and get to know new people. 
  • Have an entrepreneurial spirit and like to discover new things. 
  • Are multi-tasking pros, handling multiple tasks, projects, and responsibilities all whilst keeping a cool head and a warm heart. 
  • Have an international background, and experience in guest relations are seen as a plus. 
Apply here
  • You have a min. of 2 years’ experience in a similar position.
  • You have experience in working in an operational hotel environment or F&B.
  • You have led a team of min. 3 people.
  • You’ve worked with PMS software.
  • You are fluent in English, other languages are a plus.
  • You are an EU resident or have a valid Danish working permit.
  • You are fully flexible which means no fixed working days/hours.
  • You love to work – as we’ll need you full time.
  • You have a bachelor’s degree in hospitality management or similar.
Apply here
  • A market conform salary package, in accordance with experience and know-how. 
  • Full time – 37 hours a week. 
  • 25 holiday days to relax and unwind throughout the year, based on full time. 
  • A stylish uniform – no more looking like a log. 
  • Exciting on-the-job training opportunities. 
  • A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow from. 
  • A friends and family rate at all of our locations in Amsterdam, Copenhagen and Vienna.
  • Fun events throughout the year to celebrate achievements and milestones. 
  • An honorary drinking name that you can get at one of our legendary Zoku parties. 
Apply here
Book now
Large dining events at Zoku, group dining at the living kitchen in Amsterdam
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