WHAT THE GENERAL MANAGER?

The General Manager is responsible for the smooth and efficient running of Zoku’s operations, which is build first and foremost on human interactions and focused on guests and employee engagement. You will drive and enhance Zoku’s unique value proposition, implementing and improving smart and lean processes, all whilst helping to implement a culture that is truly focused on service excellence. You will lead by example, proactively coach and mentor Leads (management) and Sidekicks (operational team) and ensure consistency.
The General Manager reports to the Operations Director based in the Home Office in Amsterdam. 

Sounds like you? Read further!

Apply here

WHAT WILL YOU DO?

No day looks the same as a General Manager… but here’s a glimpse of what you can expect:

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Coach the
operational team

You manage and coach the Operational team by creating an environment where people can thrive and develop themselves, encouraging maximum performance. You communicate effectively and frequently with other departments to ensure efficiency of operations, and high standards are met. You are a Zoku ambassador, both internally and externally, by living and breathing the company values and supporting our thriving community.

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Financial
responsibilities

You own your P&L, by preparing and controlling it to ensure the set budget is achieved (or even better exceeded!). You monitor the purchase/requests of all operations, the accounts receivable and the accounts payable and manage the hotel administration/financial administration.

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Linking
pin

You act as the linking pin by coordinating all outsourced services, such as housekeeping, night management and stewarding. Additionally, you ensure all contracts and supplies (purchasing) are organized and agreements with our partners and suppliers are negotiated and managed properly.

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Operational
excellence

You ensure proper SOP implementation and execution for all operations, including continuous fine-tuning to ensure operational excellence and a motivated operational team. Additionally, you manage and oversee the maintenance and configuration of all systems and oversee the continuous development of these systems according to feedback from partners, residents and teams.

WHEN WILL YOU BE SUCCESSFUL?

  • When high review scores are reached on all channels (9.1 average). 
  • When high employee engagement scores are reached (8.5 average). 
  • When you have communicated, promoted and applied the desired company culture, values and vision to each team member on the work floor. 
  • When you have achieved the operational performance to be in accordance with the budget (or better). 
  • When Zoku’s brand standards (including the guest experience) are implemented and lived successfully. 

 

Working at a "good company" company

If you haven’t met us before, we’re Zoku. A home base for holiday and business travelers who want to live and work in a city anywhere from a few days to a few months. We’re a home-office hybrid with hotel services, which offer a relaxed place to live, work and socialize with like-minded people while getting wired into the city.

Some things we’re proud of…

  • We’re “one of the 25 coolest hotels in the world” as quoted by Forbes.
  • We have 3 locations across Europe: in Amsterdam, Copenhagen and Vienna – with more future locations to come!
  • Our employees come from 29 different nationalities and speak a total of 20 languages.
  • We believe in an equal workforce with a team of 51% women.
  • We’re a certified BCorp and being socially responsible is at our core.

Being a part of Zoku is being a part of something bigger

We’re not just another workplace, but a second home. We believe in working hard, but playing harder. We never forget a birthday, we celebrate every milestone, and we believe in putting our people first. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

Join the family
We love people who... A few must haves What's in it for you?
  • Bring a proven track record in providing excellent guest service. 
  • Have experience in working with outsourced services. 
  • Have knowledge and affinity with flexible working and living solutions, relocation and short-stay products in both the international and local markets. 
  • Have worked and lived in different countries. 
  • Are result driven and flexible. 
  • Have a hands-on mentality, and not afraid of getting their hands dirty. 
  • Can juggle many tasks at the same time while remaining cool headed and warm hearted. 
  • Have experience in leading and coaching a team. 
  • Have a good sense of humor. 
  • Have good understanding of hotel financial statements and can explain a P&L statement. 
  • Understand how to evaluate and compare new contract offers. 
  • Are comfortable and well versed in revenue management and hotel sales. 
  • Like to work on OKR’s and want their team(s) to shine. 
  • Like finding a correlation between data and hands-on results. 
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  • You have a minimum of a bachelor’s degree in Hotel Management. 
  • You have at least 2 years of experience at middle management level in the international hotel industry, ideally already as Assistant GM, Operations Manager, F&B Manager or Room Division Manager of an international hotel with at least 100+ rooms. 
  • You are fluent in English, fluency in Danish is a real added value. Additional languages are always a plus. 
  • You are an EU citizen or have a valid work visa for Denmark. 
  • You are fully flexible/no fixed working days/hours. 
  • You love to work, as we need you full time. 
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  • A competitive salary and incentives package, in accordance with experience and know-how. 
  • Full time (40 hours) position at one of the “25 coolest hotels in the world” according to Forbes. 
  • 25 holiday days to relax and unwind throughout the year. 
  • Enrolment in a pension fund. 
  • Exciting on-the-job training opportunities. 
  • Phone contract and laptop from Zoku. 
  • A fun, young, multi-national company with colleagues from across the globe to meet, learn, and grow from. 
  • A friends and family rate at all of our locations in Amsterdam, Copenhagen & Vienna. 
  • Fun events throughout the year to celebrate achievements and milestones. 
  • An honorary drinking name that you can get at one of our legendary Zoku parties. 
Apply here
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General <br> Manager <br> Copenhagen
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